- Report: #1009164
Report - Rebuttal - Arbitrate
Complaint Review: Expedia and Hotels .com
Expedia and Hotels .comCamden Road Pine Bluff, Arkansas United States of America
Expedia and Hotels .com Holiday Inn Express No one will discuss a refund. They keep telling me to contact the 3rd party?? Pine Bluff, Arkansas
*Author of original report: Holiday Inn
*UPDATE EX-employee responds: Former Employee experience in problem
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They had no problem debiting the money from my account immediately after booking the days. As fate would have it, my daughter went into labor a week early and had to have an EMERGENCY C-section. Upon arriving in Pine Bluff, I went to Holiday Inn Express and explained to situation to them and they changed my reservation and when I asked about the refund for the one night I would not be staying I was told to call the 800 and discuss this with them. I did, and was given a case number and told that someone would call me or e-mail but that never happened.
So I have been calling and to no avail does anyone know how to issue a refund. The hotel was paid for 3 nights and I did not stay three nights. That is the first rip-off. How do you take money for that and have a clear conscience? I am still trying and will continue to keep trying that is fraud. The website for Holiday Inn Express does not tell you that it is booked through Expedia or Hotels.com> Now while holding with Expedia they tell me it was booked through deltactp. I am not sure I understand but at this point, do all your booking DIRECTLY, PLEASE DO NOT USE EXPEDIA, Hotels or any other rip off booking company without knowing exactly all the correct information.
This report was posted on Ripoff Report on 02/05/2013 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia-and-Hotels-com/Pine-Bluff-Arkansas-/Expedia-and-Hotels-com-Holiday-Inn-Express-No-one-will-discuss-a-refund-They-keep-tellin-1009164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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