I needed to book a reservation for the upcoming birth of my granddaughter. Not having the number of the motel, I went online to find it and found the website to book at www.hiexpress.com so I thought ok, so I booked the days to stay and was speaking to a customer service rep and plainly asked him if something should happen could I change my reservation or get my money back and he said in case of emergency YES!! Well, that's not true. First of all, I thought I was speaking with someone with Holiday Inn Express when in fact it was someone with Expedia.
They had no problem debiting the money from my account immediately after booking the days. As fate would have it, my daughter went into labor a week early and had to have an EMERGENCY C-section. Upon arriving in Pine Bluff, I went to Holiday Inn Express and explained to situation to them and they changed my reservation and when I asked about the refund for the one night I would not be staying I was told to call the 800 and discuss this with them. I did, and was given a case number and told that someone would call me or e-mail but that never happened.
So I have been calling and to no avail does anyone know how to issue a refund. The hotel was paid for 3 nights and I did not stay three nights. That is the first rip-off. How do you take money for that and have a clear conscience? I am still trying and will continue to keep trying that is fraud. The website for Holiday Inn Express does not tell you that it is booked through Expedia or Hotels.com> Now while holding with Expedia they tell me it was booked through deltactp. I am not sure I understand but at this point, do all your booking DIRECTLY, PLEASE DO NOT USE EXPEDIA, Hotels or any other rip off booking company without knowing exactly all the correct information.