ED Magedson – Founder
Expedia - Expedia.com - Hotels.comwww.expedia.com Bellevue, Washington United States of America
How EXPEDIA was humiliated on Valentine's day (According to an article published in TechCrunch) February 14-2010. A writer (MG Siegler) from the popular technology website TechCrunch arrives to a hotel where he booked a room through EXPEDIA for him and his Valentines. He previously received confirmation by e-mail about the booking. He found that EXPEDIA never booked his room and apparently there were four other couples in the same situation. After several useless calls to EXPEDIA he ends up booking a last minute room where to spend the romantic day.
Not happy with his situation, he wrote and extensive article in TechCrunch ("My bloody Valentine: EXPEDIA.COM") that at this point (Feb-16) has been retwitted 512 times, shared in FaceBook 69 times and received 202 comments. Including typical comments from people that try to help EXPEDIA to look reputable trying to either blame the hotel or the customer.
The outcome of Mr Siegler rant: EXPEDIA sent him an apology letter with the usual crap: "We have already taken steps to improve our customer service and confirmation process based on this situation, or "We are terribly sorry that this happened. This situation is not acceptable, and we accept full responsibility." The most interesting part is this one: "In addition to refunding your credit card in full, which we processed Sunday, we will also reimburse the accommodation expenses you incurred in rebooking yourself to a new hotel. We will also provide you with a coupon for $ 200 off any future hotel or package booked with Expedia"
This affair, just keep showing how awful EXPEDIA is: 1) They responded fast, apologized and promised a full reimbursement only because Mr Siegler'r rant was published in TechCrunch that is a very popular website (alexas ranks = 369) even more popular than EXPEDIA (Alexa's rank= 418) 2) My case ( victimsofexpedia.com/EN/mycase.php ) was even worse: they left me without ticket in a different continent. To make it worse, instead of at least reimburse me for the ticket they never booked they tried to keep the money they charged in my credit card ( read full details here: victimsofexpedia.com/EN/mycase.php ) 3) None of EXPEDIA's executives ever answered my e-mails where I showed them evidence of how EXPEDIA representative failed to book my ticket and then lied and lied and lied to try to scam me.
The conclusion of this affair is: 1) That unless you can widely expose EXPEDIA unethical and business practice, they will never stand behind they products and services and they will try to scam you, ruin your vacation or both 2) EXPEDIA is a confirmed scammer that in Mr Siegler case they messed with the wrong victim. 3) www.victimsofexpedia.com should keep growing as website and maybe, only maybe when its alexa's rank is close to 400 EXPEDIA will react. Meanwhile, they will keep scamming other travelers. Help us to grow and expose the expedia scam. It will help other to avoid bein scammed by EXPEDIA. Remember, you , your relatives and/or friends could be the next victims of expedia. John Doe A copy of this article was sent to EXPEDIA
This report was posted on Ripoff Report on 02/17/2010 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia-Expediacom-Hotelscom/Bellevue-Washington-/Expedia-Expediacom-Hotelscom-the-scammer-EXPEDIA-informative-Bellevue-Washington-570924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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