EXPEDIA INC. HOTELS.COM, CHEEPROOMS.COM FALSE ADVERTISING, MISLEADING, MISREPRESENTATION BELLEVUE INTERNET, WA.

I was seeeking the perfect accomidations for my stay in the Bahamas using Cheeprooms.com and found a really nice visual of the place, it listed all the amenities and description of the place was actually called a Resort. The price was perfect for me, so I booked my stay for 6 days.

Upon arrival, I could not find the place as there were no signs outside, no indications of a resort or even a hotel. When I finally found the place, having to stop and ask some one who happen to be standing on the property I parked and went in to get my room. 

The lady in the front desk was very unprofessional, unpersonable and the office itself was very rundown, unkept and even a bit messy, unorganized and dirty. I proceeded to check in. There were two guest and they would not give two room keys. They gave only one.  I was taken to my room. As I was walking with the young lady who did the escorting, I took notice of the pool which was very dirty, with a film so thick it fogged the water. The grounds were run down and unkept. 

The room I was given was horrific! I had to take pictures of it all! 

I had just traveled from Hawaii! But if I back that up... I worked extremely hard, for several months to SAVE the money to take a VACATION. 

I was exhausted by the time I arrived. I was happy to be with my company, but absolutely uphauled when I saw my accomidations! My arrival was on the 17th of July. That evening, when I went to take my shower, I noticed no shampoo, no toiletries, just 2 towels and one wash cloth. No bath mat in front of the shower. I have already taken notice that there was no coffee maker in my room and no phone. I only wish I could show the photos of this room right here, because they speak for themselves. 

I went to the office to ask for the shampoo, etc. and that same woman at the desk was extremely rude. The tone she used along with her body language let me know she was not going to hear me. She said there was no shampoo and never offered me a solution, or any options. NOTHING! 

I was so exhausted. I needed to go out and buy our toiletries. Its exhauting just writing about this place. I have tried to contact the manager of the hotel to ask for a refund. I went down to the office on the 19th of July in the evening and found another lady working and expressed how unhappy I was and she was totally oposite the other employee. This lady was like a refuge. She completely understood, she guided me to Expedia and said they will find me another place and the hotel would check me out early and refund me my money. I was so happy until I went to start my move. I contacted Expedia and they said they could not help me. I have all my emails and the replies.  I went straight to the website, Cheeprooms.com and explained to them what was going on and they said they would need to start my reservataions all over which would mean the reiembursement could take up to 10 working days to show up in my account, so I would need to have the money at hand to get into another room. 

I certainly did not have that available money and I only had 4 more days left. I learned how STUCK I was! Unable to be moved from this room. My bed was so dilapidated, it hurt my body. My vacation was painful instead of rejuvinating! It became emotionally painful, too! 

Anyway, I have made several attempts since then to be heard and resolve my issue, via emails, phone calls and Priority Mail sent to the Corporate offices of both Expedia and Hotels.com and still have not been able to resolve this issue.

I thought there were laws in place to protect the consumer of misleading and false advertising? I chose this room because of the way it presents itself in the photos and written description. I actually looked at other websites to see if there were any big differences in the way this Hotel was represented and they all seem to show the same ad, so I trusted it and purchased my stay. 

If a company has that many complaints, how can they keep getting way with it?