• Report: #1054251

Complaint Review: Expedia

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  • Submitted: Mon, May 27, 2013
  • Updated: Mon, May 27, 2013

  • Reported By: Annoymous — Santee California
Expedia
333 108th Ave NE Ste 300 Bellevue, Washington USA

Expedia Thieves, Rip-Off Artists, Dishonest, Poor Customer Service, Inexcusable Miscommunication, Non-Ability to Listen, Refusal To Give Entitled Refund Bellevue Washington

*Author of original report: Airline Travel Is Different Than Hotel Stays

*Consumer Comment: WOW...

*Author of original report: Edpedia Does Not Sell Potato Chips

*Author of original report: Your Final, Final Comment?

*Consumer Comment: Before it is pointed out...

*Consumer Comment: You are just like potato chips...

*Author of original report: I'm Not The One Making Typo's

*Consumer Comment: Actually..

*Author of original report: Our Refund Is None Of Your Business

*Consumer Comment: Okay I have a Challenge for you..

*Author of original report: Learn To Read, Spell & Grasp Basic English

*Consumer Comment: It took a few posts..but your problem is obvious.

*Consumer Comment: Amazing..

*Author of original report: You Need To Read Before You Respond

*Author of original report: Arrival Time

*Consumer Comment: Details...

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 On 05-24-13 we called Expedia & made a one-way plane reservation for 05-27-13 on United Airlines from Colorado Springs, CO to San Diego, CA for my son. We paid $311 for his plane ticket. We received a confirmation email with the flight numbers, date, times, places & payment information. On 05-27-13 we dropped my son off at the airport. Shortly after, we received a phone call from my son. He told us that United Airlines bumped him off the flight (even though it was a paid reservation) and gave his reservation to a stand by. My son spoke to a manager at United Airlines & he told him that the only thing that they could do was put him on a flight later that night to Denver, CO but once in Denver, he would still be a Stand-By passanger & there were no flights to take him to San Diego, CA. We called United Airlines ourselves & they refused to fly my son to San Diego or authrize a refund of our $311 that was paid to them the day the reservation was made. We called Expedia & spoketo no less than 4 agents & 4 supervisors. Each person we spoke to claimed that there was a check-in time that was either 30 minutes, 90 minutes, 1 1/2 hours or 2 hours early (they would not confirm which time was correct). This information was not previously told to us, nor is it included in our confirmation email that Expedia sent to us. In any case, my son was indeed at the airport eary enough to be included in one of those time frames. Expedia would not listen to us. They would not admit to their mistake. They were rude & unprofessional. We offered to forward their email back to them to verify that we weren't given time frames for check in. They kept repeating the phrase: We understand that you're concerned but we won't help you. They told us that because it was a non-refundable ticket, they could revoke it without a reason & keep our money. They told us that unpaid stand by passangers had every right to bump passangers with paid reservations. They said there was nothing they would do for my son who was stranded at a Colorado airport with no way to go home to San Diego & had Expedia & United Airlines steal his $311. Not only does my son not have his plane reservation, he is stuck in a strange city, has no way home, has been embarassed & humilited by being bumped off his flight for no valid reason & he has had his $311 stolen from him by Expedia. We all know that United Airlines is not a decent airline, but that is no excuse for their 3rd party company, Expedia, to make up lies to steal consumer's money. We will do everything in our power to get our $311 back. A pre paid reservation comes before an unpaid stand by. What Expedia is doing to us is not legal & they need to be punished for what they are doing to us.


This report was posted on Ripoff Report on 05/27/2013 10:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia/Bellevue-Washington-98004/Expedia-Thieves-Rip-Off-Artists-Dishonest-Poor-Customer-Service-Inexcusable-Miscommu-1054251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Airline Travel Is Different Than Hotel Stays

AUTHOR: Annoymous - ()

 Since you admitted in your post that you don't know the difference between an airline reservation & hotel information, it isn't necessary to explain ourselves to you because obviously, you wouldn't understand.  You certainly don't have any right trying to give us advice on how to research anything.  Since you are not familiar with either Expedia nor United Airlines, your comment is useless.

We are currently in the process of receiving our refund, so obviously, we know what we are doing.

Hopefully you will find someone to help you conduct internet searches in the future so you will have better luck & put your time to better use.

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#2 Consumer Comment

WOW...

AUTHOR: Tinsley - ()

This report should be filed agains the airlines if anything. How, in ANY way, is this the fault of Expedia? The airlines post their inventory with them and it's still your responsibility to confirm everything you need for checking in with the airline directly, not some discount travel website. If you didn't know, why the heck didn't you research and find out before just assuming and dropping your son off? This post is hilarious. Came across this in a google search for a hotel never the less lol. 

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#3 Author of original report

Edpedia Does Not Sell Potato Chips

AUTHOR: Annoymous - ()

 A paid, reserved ticket trumps an unpaid stand by.

Potato chips, betting, challanges, police, prisons, 2nd grade spelling, unemployment & gambling do not have anything to do with my post and complaint.  Now, on a public website, you have made it clear that as in all of your comments, you have nothing to say that is actually related to Expedia, United Airlines or our complaint (that to this date, you still haven't completely read).  To further prove this, you continue to make "final" comments which further proves that you are a person who does not back up anything you say & all of your rambling, unrelated comments & temper tantrums are just a waste of time & have been to no avail. 

There are other websites that can assist you with your anger issues & mental problems.  This is not the appropriate one.

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#4 Author of original report

Your Final, Final Comment?

AUTHOR: Annoymous - ()

 A paid reserved ticket trumps an unpaid stand by.

A final comment is a final comment.  This is an additional final comment of yours, since obviously you are now consumed by being in our lives.  No thank you, we are not interested in you, your comments, your life or your obvious legal & mental problems.

We will think of you for a quick second when we are cashing our refund check, that's a fact.

 

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#5 Consumer Comment

Before it is pointed out...

AUTHOR: Robert - ()

 For what ever reason the underlines did not show up, but I think it would be obvious where the typo's are.

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#6 Consumer Comment

You are just like potato chips...

AUTHOR: Robert - ()

....you can't just stop at one.  You are really just so fun that even though I had zero intention of posting again, I just had to come back and point something out to you..one for the 2nd time I might add.

On 5/30/2013 you wote the following...

"I never made any typo's."

But on 5/27/2013 in your original post you wrote the following...

In any case, my son was indeed at the airport eary enough to be included in one of those time frames

Do you not see the typo you made?  In case you have trouble finding the typo I went ahead and underlined it for you.  Or do you just not know how to spell early?

Do you want more?  Well since you asked so nicely...

Also in your original post on 5/27/2013 you wrote the following

We called Expedia & spoketo no less than 4 agents & 4 supervisors.

They told us that unpaid stand by passangers

has been embarassed & humilited by being bumped off his flight

On 5/28/2013 you posted the following..

opinions about a situation that you know nothing about & are not invloved in. 

again on 5/28/2013 in another post you wrote..

Your opinion that neither Expedia nor United Airlines are responsible for giving check in times to passangers is so stupid & wrong that I am

I think I will stop here.

I wonder if you finally get the point?  Do you still say you never made any typo's or do you actually think that the way you spelled certain words is correct? 

Oh and I am still waiting for the police to show up at my doorstep for my "illegal" activities.

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#7 Author of original report

I'm Not The One Making Typo's

AUTHOR: Annoymous - ()

 A paid reserved ticket trumps an unpaid standby. 

I never made any typo's.

Since I am in the process of getting my refund & you are jealous & angry about it, I suggest you seek professional help & find a way to earn money all by yourself.

Once again, this situation is about us and not about you.  In every one of your posts you talk about yourself, your feelings, your thoughts & anything you can think of that does not interest anyone but yourself.  This situation is about us.  Deal with it.

Your final thought has convinced us that you are the undereducated, unemployed & thoughtless person you always came across as being.  As far as the police are concerned, I'm sure if they haven't arrested you or locked you up, they know who you are & will be doing so soon.  Perhaps you are in prison at this very moment.

You're obviously frustrated that you have failed to get us to do what you want us to do (for some reason you are obsessed with trying to be in our lives) but you will have to learn to live with the fact that we reject you, your thoughts, your suggestions, your ideas & even your stupid & ignorant comments.  We suggest you seek professional help & move on. 

We will be sure to take a portion of our $311 refund & donate it to the mentally ill.....in your honor.

 

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#8 Consumer Comment

Actually..

AUTHOR: Robert - ()

When you posted on a PUBLIC web site you made it the public's buisness...and yes not all of the public is going to agree with you.

By the way my "illiegal" challenge wasn't really a challenge, as I knew you wouldn't do it.

It was more of a " reasonability" test, to see how you would handle being able to admit a mistake.  Yep..I would actually have given you the benefit of the doubt if you came and admitted that you made a typo in your original report by not saying 60 minutes at least that would have shown you are not totally unreasonable.    But you didn't do that.  Not only that but you continue to focus on a couple of typo's, yet won't even acknowledge your mistake when one of your typo's is brought to your attention. 

Since you obviously will never get it good luck in your endevor and I am happy that I brought a laugh to your family.  So in closing I just want to leave you with this final thought and suggestion.

Since you seem to be such an expert on what is legal and what is not legal..you need to contact your local police station and file charges on Expedia and me for our "illegal" activities.  Just let me know when you do so I can be waiting out side of my house for the police cruiser to come and take me to jail. 

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#9 Author of original report

Our Refund Is None Of Your Business

AUTHOR: Annoymous - ()

A paid & reserved ticket trumps an unpaid stand by ticket.  We arrived at the airport in plenty of time & this was confirmed by Expedia & United Airlines.  You were not there.  Stop pretending that you know what you are talking about.  If you really read the original post, you would see how far off base you are.

My original post states:

Each person that we spoke to claimed that there was a check in time that was either 30 minutes, 90 minutes, 1 1/2 hours or 2 hours early.  They would not confirm which.

A challenge is in the same category as gambling & betting & I will not lower myself to your standards & do something that is not only a bad habit, but illegal.  What me & my family do from now on is none of your business, but once again, your rebuttal is more about you than about us.  I don't care about you or what you think & I find it funny that you are so bothered about us receiving our refund.  Earn your own money & stop concerning yourself with other people's money.

Beleive?  Really?  You really don't have any skills, education, employment experience or class.  I don't care if you retract your statements or you don't retract them.  We are tired of them, but we all have gotten a good laugh from them & that has helped us in this difficult time.  So we thank you for your stupidity, thoughtlessness & multiple oversights.  It's astounding to know that there are people in the world more moronic that the company we originally complained about. 

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#10 Consumer Comment

Okay I have a Challenge for you..

AUTHOR: Robert - ()

Here is the difference between a weak and a strong position.  I have given you facts of your situation(based on what you have posted) that happen to contradict what you "feel".  So instead of looking at the facts what do you do?  You attack the poster.  Personally I could care less as I know people often don't like it being pointed out that they could be wrong.  

Yes I had a couple of typo's, but I never have claimed to be a perfect typist.  But there is a saying that begins "Those in Glass Houses..."...or was your son really at the airport eary enough.  As to focusing on me "betting" on you actually paying more attention to the check-in or that you will continue to claim that you are owed this money.  Then seriously if you are stuck up that much to focus on what is clearly an expression rather than the facts..then I really don't know what to do.  Oh..by the way yes I still beleive that because of this incident you will make sure you are at the airport in plenty of time from now on.

It also clearly states in my original post that customer service reps at Expedia gave us 30 minutes as well as an hour as acceptable check in times

But since you seem to want to focus on the miniscule I have a challenge for you.  Show me where in your original post that you stated they told you that an hour was acceptable.   If you do that I will come back and retract everything I stated.  BUT if there is nothing about an hour then you need to come back here and admit that what I have posted actually has merrit and your position is a weak one.

So do you accept the challenge?

 

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#11 Author of original report

Learn To Read, Spell & Grasp Basic English

AUTHOR: Annoymous - ()

 My entire post is based on the fact that we are due a refund of $311.  The fine print on the ticket as well as the email does not include check in times.  Both Expedia & United Airlines have been faxed copies of both papers & both Expedia & United Airlines have acknowledged that they failed to include check in times on both documents.

It also clearly states in my original post that customer service reps at Expedia gave us 30 minutes as well as an hour as acceptable check in times.  If you actually read the post, you would have seen this clearly stated & you wouldn't look so ignorant, unenlightened & illiterate.  Expedia admited to us that my son was at the check out in the required time frame & that they did not include any check in times on either the ticket nor the email.  Once again, this is the company that I am complaining about & they have admited that the proper information was not given to us. 

It is amazing that you are trying to ignore the very facts that even these two incompetent companies admit to.  Then again, you admit to gambling & betting, horrible (and illegal) activities, you claim to be a psychic & have the nerve to try to perdict what we will be doing in the next 50 years (which is inconceivable) and you don't know how to spell a 2nd grader's spelling word....opinion is not spelled opnion. If you can't even spell it then please....keep it to yourself.  It looks like you don't know anything about being on time, reserving airplane tickets, reading or spelling...absolutely nothing.

This post is about us & not about you.  Everything that you have written is about you, your feelings, your predictions, your gambling problems & the unexplained fact that you are so angry that we are receiving a refund!  This is none of your business, what happened is none of your business, how we travel in the future is none of your business & how we go about getting our refund is none of your business.  This may come as a shock to you & your huge ego, but we don't care about you in any way. 

Go curl up with a dictionary, learn to spell, read & write & get a job (you have given us all kinds of clues in your ramblings that you are clearly unemployed).  Leave hard working people alone.  It's bad enough that our hard earned tax dollars go to supporting you, putting food in your mouth, a roof over your head & clearly an unwarranted computer.

We deserve our refund & we will certainly get it.

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#12 Consumer Comment

It took a few posts..but your problem is obvious.

AUTHOR: Robert - ()

 We arrived at the airport at the required time.

- Your ENTIRE report is based on not knowing what time you were supposed to be at the airport.  So just how do did you know what was the required time if they didn't provide you this information?  In fact you stated you arrived 1 hour before(well 68 minutes).  But not one of the times you claim they told you was to arrive 60 minutes before.

  My son was bumped off of the flight for an unpaid stand by passanger without a valid reason

- In your opinion in wasn't valid..but your opnion does not match the facts.  Such as the terms that YOU(your son) agreed to when you purchased the ticket you agreed to all of the terms of the ticket, which if you actually read the "fine print" would have found out the check-in requirements.  Oh and again..had he gone to Denver and someone else failed to check-in on-time that passenger would have been bumped for your son.

Again I am not here to change your opinion as you will probably spend the next 50 years saying that they are wrong and owe you the money.  But even if they as a customer service issue credit/refund your money, I bet that every time you(or your son) fly from this point on you are going to check with the airline as to their cut-off times, and I would bet that you even start to show up about 2 hours before(3 for International). 

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#13 Consumer Comment

Amazing..

AUTHOR: Robert - ()

 It is amazing how he checked in EXACTLY 30 minutes before his flight...yet still don't have the exact same detail as to when he got to the gate.  Again step two in the process is that he must be at the gate 15 minutes before, and even at Colorado Springs 15 minutes to get from Check-In to the gate is pushing it..or let me guess he got there at exactly 5:13:00PM and they had already given his seat away.

That being said, he arrived at the airport an hour early & completed his check in a half hour early.

- Actually you arrived an hour and 8 minutes before his flight and checked-in EXACTLY at the last possible moment. 

 It's interesting to me that you are so defensive of a company that bumped a paid & reserved customer, who was on time for his flight for an unpaid stand by.

- No I am explaining the policies of every airline and how it is the responsibility of the traveler to understand the requirements.  They are not there to hold your hand, and you will find that regardless of what airline you look at they will not give a cut-off time in your confirmation and if you check their web site they will also tell you that they are not responsible if you miss a flight due to this.  I don't expect you to believe me, and if that is the case and you truly think it is illegal..then go ahead and sue them.  Be sure to post the case information here so everyone can follow your case.

Oh and yes I actually do travel quite often and when ever I travel on a new airline I verify the policies of that airline...and guess what.  I have never been denied boarding for missing any cut-off times.  Of course I still plan to get to the airport about 2 hours before my flights.

You can't even keep your story straight. In your original report you dropped him off and he had to call you.  In your update you went from staying with him at the airport, to dropping him off but staying at the aiport, but when he called you, you were outside.  You can't even get the payment details right.  In the original report you stated(a few times) that you paid for his ticket..well you said "we" but that really infers you not him.  Now in your update he paid for it?  Why if he had a job in San Diego did he end up in this "Strange City" with his parents needing a One-Way ticket back purchased 3 days before the travel date to get back to his two jobs in a Timely manner.  I don't expect you to answer this..it is just an interesting observation.

I imagine you are going to now come back and say that you fly One Million miles a year and are at the top level of every frequent flyer club out there.  Where you are so special that you show up 2 minutes before every single one of your flights and they hold the flights for you every single time.  

Now one final thing, I won't say that if you don't complain enough that they won't do something.  But if they offer you anything..take it because that is all you are going to get.

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#14 Author of original report

You Need To Read Before You Respond

AUTHOR: Annoymous - ()

Not that I need to point this out, but I have included all of the necessary & revelant details, times, dates & circumstances.  I am under no obligation to include them again, just because you choose not to read them the first time. Once again I must say that you made it clearly obviously that you are not familiar with air travel.  You are making our complaint even more valid with your rambling, angry & un neccessary comments & opinions about a situation that you know nothing about & are not invloved in. 

If you are not associated with either Expedia or United Airlines I'd be very surprised since you possess all of the personality traits that their employees have, including being rude, not listening, not reading & having no regard for anyone's rights, money or time.  I certainly hope that when something like this happens to you, you'll welcome people cheering them on.

We arrived at the airport at the required time.  We had a paid reservation.  My son was bumped off of the flight for an unpaid stand by passanger without a valid reason.  We are entitled to a full refund.  These are the facts.  We are using every legal asset available to us to make sure that we get our money back in full & in a timely manner.  The only person who is hostile & angry is you & this is very confusing since you have nothing to do with this situation. 

Since you are not involved in this situation & you are not among the people helping us to get our refund, I suggest that you mind your own business, keep your rambling comments to yourself & leave us alone.  When we get our money back, you will look even more stupid than you do now & you certainly are wasting a lot of time trying to look like you have actually read our post. 

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#15 Author of original report

Arrival Time

AUTHOR: Annoymous - ()

Once again, neither Expedia nor United Airlines gave us any arrival times, which was their responsibility. That being said, he arrived at the airport an hour early & completed his check in a half hour early. A detailed break down of this time frame is as follows: arrived @ 4:20pm, completed check in @ 4:58pm, flight take off time was scheduled for 5:28pm. Therefore, my son arrived AND checked in within the required time frame. Your opinion that neither Expedia nor United Airlines are responsible for giving check in times to passangers is so stupid & wrong that I am now sure that you have never made a reservation, nor flown on an airplane. Of course we stayed with my son. We dropped him off but stayed at the airport. We wanted to make sure he took off safely. When he called us we immediately went back inside. He was indeed in a strange city & has 2 jobs in San Diego that he needs to get back to in a timely manner which is why he paid $311 to Expedia for his United Plane ticket. Being responsible & on time is what we, the consumer, has done & we should not be punished for that. It's interesting to me that you are so defensive of a company that bumped a paid & reserved customer, who was on time for his flight for an unpaid stand by. You truly present yourself as a person who has never flown on an airplane or done business with neither Expedia nor United Airlines.

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#16 Consumer Comment

Details...

AUTHOR: Robert - ()

 Interesgting how you seem to be intentionally leaving off details, unfortunatly it is those details that are your downfall and why you don't have a leg to stand on for your claims.

This information was not previously told to us, nor is it included in our confirmation email that Expedia sent to us. In any case, my son was indeed at the airport eary enough to be included in one of those time frames.

First of all it is YOUR respoinsibility(and your son's) to understand the Check-In Requirements.  It is very interesting how you don't mention the details as to when he got to the airport, tried to check-in, and if applicable was at the gate(if that was the issue). 

For United if his trip orginiated in Colorado Springs he must have been checked-in 30 minutes before the flight..not stepping foot in the airport..not in line to check-in, but actually checked-in 30 minutes before.  If he tries to check-in 29 minutes before the flight..it's too late.  It is not their problem if there is a line that causes him to miss this time(more on that in a minute).  And actually United Airlines has one of the more generous check-in times, as there are many airlines that have a 45-60 minute requirement.    If he was able to check-in he must be at the gate no later than 15 minutes before the flight..again that is through scurity and physically at the gate.  If he is at the gate 14 minutes before again he is late and could be denied boarding.  You can see this policy from the link below that took about 30 seconds to find on the United ariline site.

http://www.united.com/web/en-US/content/travel/airport/process/default.aspx

Now, as to the times they gave you, most likely they are a result of how you ask the question or what they were referring to.

It is the standard recomendation that for any domestic flight(on any airline) you need to be at the airport 2 hours before.  For an airport such as Coloroado Springs, you may be just fine at 90 minutes(which by the way is the same as 1 1/2 hours).  This accounts for the time to get through the check-in line, through security and to the gate in time to catch the flight.   The absolute cut-off time as I just mentioned and showed from the United site is 30 minutes.  

We called United Airlines ourselves & they refused to fly my son to San Diego or authrize a refund of our $311 that was paid to them the day the reservation was made.

- No..they still were willing to fly him, but with conditions.   They actually didn't have to do anything for him.  And yes on a non-refundable ticket they had every right to just keep the money.  But in all reality it would have been very likely that once got to Denver even as Standby he would probably have gotten a seat on the next one..or within a couple of flights.  If your son was under 18 they probably would have done what ever they could to get him on the next flight avoiding any overnight stay as that would have been a bit tough to do. 

Not only does my son not have his plane reservation, he is stuck in a strange city, has no way home, has been embarassed & humilited by being bumped off his flight for no valid reason & he has had his $311 stolen from him by Expedia

- Even with the whole report..this is the one that really looses me.  He is YOUR son and YOU dropped him off.  So how exactly is he "stuck in a strange city"?  You mean you didn't go back and pick your son up?  I think your son would be more humilliated and embarrased by that.

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