• Report: #718539

Complaint Review: Experience Moving LLC

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  • Submitted: Sat, April 16, 2011
  • Updated: Sat, July 07, 2012

  • Reported By: madash — ontheeastcoast New York United States of America
Experience Moving LLC
3111 S Valey View Las Vegas, Nevada United States of America

Experience Moving LLC Stole my belongings, destroyed the rest and charged me 84% more than binding contract! Las Vegas, Nevada

*Consumer Comment: I would love to do a class action with you and others.

*Consumer Comment: Binding Contract Is Meaningless

*Consumer Comment: Binding Contract Is Meaningless

*Author of original report: Yes, my line is secure.

*Consumer Comment: The Highway Star4

*Consumer Comment: The Highway Star3

*Consumer Comment: The Highway Star2

*Consumer Comment: The Highway Star1

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Experience Moving LLC has lost/stolen 30% of my load, refused to address my claim in a legal manner, charged me 84% over the original BINDING Quote, and damaged my goods even before loading, then refused to be responsible for these goods. They have committed NUMEROUS VIOLATIONS of Federal Motor Carrier Regulations and have cost me over $20,000.
I contracted with Experience Moving on November 20, 2010 and paid $200. They emailed me a BINDING quote for $1980. They were aware of the Granite and quoted an estimate of 6500 lbs for an estimate of 660SF (see page 2 of Binding Quote). On November 22, 2010, they arrived at our storage unit at Jones and Cheyenne in NW Las Vegas (over 4 hours late after 6pm).
The Supervisor immediately reviewed our belongings which were 104 boxes and plastic crates, antique furniture, framed pictures and exotic veined Brazilian granite. He stated that the insurance would not cover my armoires because they were particle board. I showed him the details of my two late 1800s antique armoires and proved to him that they were NOT particle board! There were a total of 13 pieces of granite tied together to the wall of the storage unit. Alex Sadeghi,  noted the granite in open view and commented that I was lucky to choose cubic feet instead of weight. He immediately set up shop on my antique sideboard and had me sign all of the paperwork that he filled in later after everything was completely loaded. According to 49 CFR 375.403(a)(5)(ii) and 375.405(b)(7)(ii) the Interstate Revised Written Estimate is valid only if fully executed BEFORE any work begins. Mr. Sadeghi required me to sign ALL of the paper work at the beginning, holding me and my belongings hostage as he filled in the additional charges AFTER everything was completely loaded.
He did not explain what 60 cents per pound per article meant but had me write that on the order for service. He filled in the $3650 and Space Reservation of 1000 feet after the van was loaded. I was never sent or given the booklet from the DOT "Your Rights and Responsibility in Moving" that I found out afterwards is required by Federal Law, so I did not know what my rights were. On the Household Goods Bill of Lading He Xed the option A box, circled some words there and told me I had to sign under there.  I was never offered additional insurance.
The van was a 26 Penske Truck. I was told by Mr. Sadeghi that the truck measured was 8' x 8'6, then times the linear feet to get the cubic feet. They filled this truck to 13 foot with up to 2 ft clearance at the top. Later I called Penske and according to Penske, their 26ft truck is actually 7'8" by 8'1". I was over charged by Experience AT LEAST 270 cubic feet.
On the Order for Service that Mr. Sadeghi made me sign prior to loading, he specifically stated that none of the special services applied to me. He never checked, before or after loading,  Bulky Items. About an hour into loading,       Mr. Sadeghi shook the granite that was tied to the wall and the specially designed and crafted granite window sash fell and shattered to micro pieces. I was upset and Mr. Sadeghi asked me how much it would cost to replace. I told him I didnt know exactly because the granite cost $13,500 total and it was special order from Brazil and I wasnt sure if just the piece could be replaced or even if the same line of granite was still available. He said nothing further until the truck was completely loaded except for the granite. THEN, all of a sudden, he said that I would have to pay $500 for a bulky item and pay $125 per piece to have the granite hard crated. I stated that I did not have that kind of money, that I was never quoted that when I made contract with Experience and they were fully aware of the granite, that he himself was fully aware of the granite before loading the truck and never mentioned anything until now (after the truck was loaded). Mr. Sadeghi stated, Well, my company cant pay for all that. Mr. Sadeghi said that I would either pay theses extra costs, or I could sign off on the granite. He stated that if  I didnt do one or the other, he would leave the granite behind. So I was forced to sign off on damage to the granite that Mr. Sadeghi had already caused PRIOR TO LOADING. When the load arrived and we opened the soft crating (because only 10 pieces of granite arrived) it was obvious that another piece of granite had been broken PRIOR TO PACKING because two pieces with a common broken edge  of the original one piece were taped together and they obviously hid this additional damage from me. Upon unloading, there was one long piece of granite backsplash that was intact as I saw the drivers helper carry it from the truck, then THROW it forward onto the ground, breaking it. If it was so heavy, he should not have attempted to move a piece of granite by himself.
ONLY 55 Boxes of 104 boxes arrived to their destination in Flint, Michigan.
This was documented, not only by the driver, in writing on a separate piece of paper, but also it was documented in writing on the INVENTORY LIST upon delivery. I also documented all of my inventory that was supposed to arrive on a separate piece of paper and checked off those items as they arrived. In the upper right hand corner after Boxes is the tally of boxes that actually arrived.
Those that mysteriously disappeared were our most valuable items in boxes...clear plastic crates of our power tools, my medical supplies for my Nurse Practitioner office (in clear plastic boxes), an unopened box of our new security system, etc. The boxes that were actually delivered show evidence of taping and re-taping with new tape clear evidence that they were gone through and tampered with sometime between being picked up by Experience in Las Vegas, NV and being delivered in Flint, MI.
Upon arrival to Flint, there were items other than boxes that were missing including the center mirror to one of the antique armoires and the extremely ornate decorative crown molding top to the other antique armoire. Two major pieces of granite were completely missing and only 10 pieces of granite were delivered (13 pieces total, one was smashed to smithereens by Alex Sadeghi prior to loading, 12 were loaded on the truck by Experience Moving).
My 1939 Gone with the Wind framed Movie Poster was smashed and completely destroyed. Even though I was charged for a picture box for this, it was only wrapped in a blanket! None of our other pictures were protected with anything and were also damaged, even thugh we were charged for picture boxes. On loading, I had an antique coca cola pendulum clock that was the only thing I didn't have a box for. Alex Sadeghi told a worker to get a wardrobe box (expensive), and they loaded other boxes in this wardrobe with the clock. We discovered that this clock was not protected with anything, and it also was destroyed. ALL of our precious furniture was not protected and was severely damaged. I paid for storage of my items for almost 4 years because they were valuable. Now, everything that was valuable has either been stolen or destroyed by Experience Moving! PLUS I was charged almost twice what was originally quoted!
Further, I was told at the time of getting a quote for service that I would get $100 of free shipping materials and not to worry because you wont even be using that because youre packing your own boxes. On the Packing Materials Charges, Mr. Sadeghi made me sign the date and time and prior to loading, but he filled in all the charges AFTER the van was completely loaded. The total charge was $750 and was all charges were written in AFTER loading, so there was no opportunity to verify anything.
UPON ARRIVAL of my load in Flint, I documented every item as it came off the truck. Missing, but expected items were circled. When there were only 55 boxes that were delivered and several items missing, the driver, Tamir Vardi, recounted boxes and pieces of granite with me, my husband, and the drivers helper. They confirmed that there were only 55 boxes and 10 pieces of granite. They rechecked the other loads on their truck and the driver signed a hand written confirmation that to the effect of what was known to be delivered and missing or damaged at the time. FURTHER, these missing items were documented on the Inventory List at the time of delivery.
A few days after delivery of our load, I telephoned the driver to see if he found our missing items within his other loads that were still on the truck when he left Flint. He said that he did not find any of our belongings. I telephoned Experience Moving and asked them to look for my belongings that were missing. I spoke with the female receptionist that had originally called me about their services. She told me I would have to file a claim before anything was done. She said she would send me one. It arrived via mail on Saturday December 18, 2010, about 12 days after it was requested. I sent out the claim form on Tuesday December 21, 1010 by certified mail with Return Receipt requested. On December 27, 2010, Experience Moving REFUSED the letter. It was not returned to me until January by the post office. When I received the letter back, I again telephoned Experience Moving and spoke with Darryl, the office manager. Darryl was concerned about my belongings and wondered Why is this the first time Im hearing about this? I was also surprised that NO ONE, not the driver nor the receptionist had mentioned or looked for, my missing belongings. He requested that I re-send the document by regular mail, otherwise, it would not be accepted.  On Monday, January 17, 2011,   I received a phone call from Alex Sadeghi, asking me to phone him. As soon as I saw the missed call, I telephoned him back and asked, quite excited, if  he had found my belongings (because this is what I had anticipated)? His reply was full and overflowing with explicatives and he accused me of doing something with the driver to get him to sign that piece of paper. Then within minutes,  I received four Text Messages from Alex Sadeghi of Experience Moving, phone number 702-210-2261 on January 17, 2011:
14:36  Even if u r not liying which u r   All of ur boxes were pbo and we dont know if u had empty boxes or what u had in them so good luck
14:39  Pbo means packed by owner and we r not responsible for those  f***ng boxes of urs   U are going to Waste ur worthless time on this for over. 3 months wit
14:39  h our claim department and at the end gets Nothing..  So go for it .
14:41  We dont pay liers .  If u think u get anything from us     U r not the first cock roach we faced Wont be last either .
I still have these text messages on my phone.
 
I called back and spoke with the office manager, Darryl, but he said that Alex Sadeghi was his boss and that I would have to deal with him only.
To date, I have not received anything by letter or phone from any claims or insurance or arbitration department to address my claim. Today, as I was gathering the original emails from Experience, I found one that was dated January 28, 2011. (I do not regularly check emails unless I am aware of one specifically coming in). I was not notified by Experience to expect an email. On this email, Alex Sadeghi states:
HELLO DEAR NIKI HOW ARE YOU ? WE RECIEVED YOUR CLAIM AND WE LIKE TO LET YOU KNOW THAT AFTER THE FURTHER RESEARCH WITH OUR DRIVER WE FOUND OUT THAT YOU HAVE ALTERD THE ORIGINAL NOTE THAT HE SINGED AND ALSO YOU GOT THE SIGNATURE FROM HIM UNDER DURESS SO YOUR CLAIM IS TOTALY INVALID NOTE : ABOUT YOUR GRANIT : YOU DIDN'T PAY FOR PROPER CRATING OF YOUR GARNIT AND YOU ALSO HAVE SIGNED OFF ON THE INVENTORY LIST FOR ANY DAMAGES DUE TO YOUR GANIT AND YOU TOOK FUL RESPONSIBILITY FOR THAT . PLEASE READ YOUR INVENTORY LIST. VERY CAREFULY THANKS AND HAVE A GREAT DAY.
Click on the job number 198190 in order to view or alter your personal information and inventory.
 
 
 
Sincerely,
Alex Sadeghi
Moving Consultant
Experience Moving LLC.
www.experiencemoving.com
 
It is obvious that, if  Mr. Sadeghi has, in fact, spoken with the driver it was to threaten his job for signing the document. I have the original and it has not been altered in any way shape or means. The losses are ALSO documented on the copy of the inventory list that the driver had me sign and that Experience Moving would be in possession of! Mr. Sadeghi also tries to intimidate me by claiming that the driver was under duress when he signed the note! I wrote down what was missing after all of us had already searched the delivered items. When he came back from his truck to do one last search there, I asked him to sign the paper since he was keeping the copy of the inventory list that documented the missing items. He signed, Still not find and his signature (Still not find because he had just searched for them on his truck). HOW was the driver under duress???!!! (I didnt have all of his most precious belongings being held hostage or stolen or destroyed!!!)
I paid for storage of my items for almost 4 years because they were valuable. Now, everything that was valuable has either been stolen or destroyed by Experience Moving! PLUS I was charged almost twice what was originally quoted! They have refused to address my losses and claim in a legal manner. They have committed NUMEROUS VIOLATIONS of Federal Motor Carrier Regulations and have cost me over $20,000.
 
After filing complaints with Federal Motor Carrier, Arbitration, BBB, and Las Vegas Attorney General, Experience offered me a settlement $54!
Does anyone want to start a class action lawsuit?

This report was posted on Ripoff Report on 04/16/2011 07:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Experience-Moving-LLC/Las-Vegas-Nevada-/Experience-Moving-LLC-Stole-my-belongings-destroyed-the-rest-and-charged-me-84-more-tha-718539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I would love to do a class action with you and others.

AUTHOR: Mis-Treated Customer - ()

Express Van Lines in Las Vegas

DO NOT USE THIS COMPANY. (or any of their aliases)

WE ARE OUT ABOUT $13,000 IN FEES AND DAMAGES THEY CAUSED!!

Our experience with Express Van Line was very awkward.  Our foreman asked me to drive him in MY vehicle to this guy who was providing him 2 illegal workers to come help him load our stuff.  Our foreman didnt want the owner of that company to know he was taking 2 guys so he wouldnt be seen and asked me to go in and get them.

 

Does this seem professional?  The 2 helpers seemed inexperienced and confused on how to protect and handle our items well.  I had a bad feeling, but I felt trapped as I had to be back to work in Colorado in two days from then and our house was being sold before I could return to Arizona or book another mover.

 

I feel he really took advantage of this situation and he must have been mad at us or something to treat our things so badly and cause so much damage.  What was very frustrating was clear communication with Alex the foreman or customer service at Express Van Line was very difficult.  Of many conversations I cannot say I ever felt like they listened to, or understood any of my concerns.

 

They are quick to cut you off and give you a scripted answer that does not correlate to your concern.  I rate their customer service a 0 for sure.  I have never been so miss-treated and any attempt to talk to them was met with closed ears.  In fact I had to put a lot of effort into getting ahold of them by phone or email.  It was a nightmare!  It took over 30 days to get ahold of them and learn that I needed to submit my claim to CSI and not them.

 

They will try to charge a ton of extra fees once they are there.  This takes your original estimate and multiplies it by 3 or 4. They claim these fees are to better protect your items, but I still had over $8,000 in damages once my things were delivered. Then as he is informing me of all these extra fees, I asked him where these fees are listed. His reply was they are on the website and I can take it up with them later.  These fees are not disclosed on the website!

 

I have since checked and called only to find that they wont listen to any concerns, they cut me off and said I have to deal with Alex directly, they will not help.  Check www.protectyourmove.gov.  Also check the address and phone number to be sure you are looking at the correct company for amount of complaints.  Also be sure the company is registered on protectyourmove.gov and not inactive.

 

Also our things were stored in a hot storage unit in Phoenix, AZ when we were told that it would be in climate controlled storage in Colorado or Nevada.  This caused many of our electronics to not work and things like candles, etc. were all melted.  They caused over $8,000 in damages and I have worked hard to get them to offer a $130 settlement.  I will have spent a total of $13,000 because I used them.

PLEASE USE SOMEONE ELSE THAT HAS A GOOD REPUTATION.

 

THEY ALSO FABRICATE MANY GOOD REVIEWS FOR THEMSELVES!
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#2 Consumer Comment

Binding Contract Is Meaningless

AUTHOR: Jim - (U.S.A.)

Because the terms and conditions change if the mover thinks you have more stuff.  If they do (and they almost always do) your binding quote is worthless.  What you would have needed is a binding, not to exceed quote.  Only legit moving companies offer a binding, not-to-exceed contract.

Insofar as trying to enforce your rights under the CFR's you cite, you won't be able to.  The Federal DOT and the FMCSA have exactly three people overseeing all interstate moves.  They're pursuing companies with multiple (try 20-30) violations for multiple moves.  Since I've never heard of these guys before....I suspect getting the attention of one of these three people is going to be hard.  In reviewing your situation based on what you wrote, since you didn't really have a contract until they showed up....(you signed all of the documents there), they modified their agreement at the site.  It makes them compliant under 49 CFR...  The RAR booklet is a different matter...but the DOT isn't enforcing that statute unless other laws were broken.


With all of the valuable items in your possession that need special handling, you decided in the end to go with a cheap mover.  Moving is not inexpensive and choosing a mover based on price will result in a lot of loss and a lot of destruction.  Best of luck to you.

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#3 Consumer Comment

Binding Contract Is Meaningless

AUTHOR: Jim - (U.S.A.)

Because the terms and conditions change if the mover thinks you have more stuff.  If they do (and they almost always do) your binding quote is worthless.  What you would have needed is a binding, not to exceed quote.  Only legit moving companies offer a binding, not-to-exceed contract.

Insofar as trying to enforce your rights under the CFR's you cite, you won't be able to.  The Federal DOT and the FMCSA have exactly three people overseeing all interstate moves.  They're pursuing companies with multiple (try 20-30) violations for multiple moves.  Since I've never heard of these guys before....I suspect getting the attention of one of these three people is going to be hard.  In reviewing your situation based on what you wrote, since you didn't really have a contract until they showed up....(you signed all of the documents there), they modified their agreement at the site.  It makes them compliant under 49 CFR...  The RAR booklet is a different matter...but the DOT isn't enforcing that statute unless other laws were broken.


With all of the valuable items in your possession that need special handling, you decided in the end to go with a cheap mover.  Moving is not inexpensive and choosing a mover based on price will result in a lot of loss and a lot of destruction.  Best of luck to you.

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#4 Author of original report

Yes, my line is secure.

AUTHOR: SueExperienceMoving - (USA)

You can also email to SueExperienceMoving@yahoo.com
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#5 Consumer Comment

The Highway Star4

AUTHOR: The Highway Star - (United States of America)

Can you believe it?
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#6 Consumer Comment

The Highway Star3

AUTHOR: The Highway Star - (United States of America)

Is your line secure?
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#7 Consumer Comment

The Highway Star2

AUTHOR: The Highway Star - (United States of America)

Is your line open?
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#8 Consumer Comment

The Highway Star1

AUTHOR: The Highway Star - (United States of America)

Is your line secure?
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