- Report: #1127401
Report - Rebuttal - Arbitrate
Complaint Review: Explore Your World
Explore Your World7950 NW 53rd St Suite 337 MIami , Florida USA
Explore Your World Vallarta Gardens Resort LaCruz Nayarit Mexico Buyer Beware; Mexico Resort Vallarta Gardens and Explore Your World vacation program MIami Florida
*Consumer Comment: Timeshare cancellation
*General Comment: Another Victim of Explore Your World
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Buyer Beware: If you visit Vallarta Gardens Resort in La Cruz (Puerto Vallata) Nayarit Mexico, do not buy the "exit" vacation package they entice you to buy. The program is call Explore Your World found at www.exploreurworld.com
Among other parts of the vacation program offered is the ability to convert "weeks" into travel credits worth approximately $800 each. We bought a program with 200 travel weeks that we can convert through a company called Timeshare Properties of Atlanta (TPA). TPA says it will take 180 days to convert weeks into credits. We paid over $2000 for the program.
After finally getting our accounts number from Explore Your World, I deposited the first 10 weeks (maximum) with TPA. TPA says we cannot have any of our "credits" deposited until they sell all the weeks we deposited. It has now been more than double the time TPA said it would take to "sell" our weeks to convert to credits. They have had 1 more week out of 10 to sell since October. TPA said then that it would be final in a couple weeks. It is now almost March and still not credits.
This program is now smelling of fraud. I have repeatedly asked them to just deposit the 9 credits they have sold, but they wont. I have asked since December to have my account manager to contact me and he, Mark Harvey, has not called.
I will retract this negative feedback if Explore Your World and TPA come good on the program offered that we spent our money on with them.
This report was posted on Ripoff Report on 02/28/2014 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Explore-Your-World/MIami-Florida-33166/Explore-Your-World-Vallarta-Gardens-Resort-LaCruz-Nayarit-Mexico-Buyer-Beware-Mexico-Res-1127401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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