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Report: #1318488

Complaint Review: Express Auto - Richmond Hill Georgia

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  • Reported By: anonymous — Ludowici Georgia USA
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  • Express Auto 2986 Richmond Hill, Georgia USA

Express Auto Total Ripoff Richmond Hill Georgia

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I brought a 2001  suv from this group in 2014 my suv was 3995.00 i have been paying 75.38 every week or every 2 weeks 
they will not let you exceed 14 days or they will pick your car up when you get you car back you have to pay a extra 300.00 it was 190.00 they change at will so you just never know well anyway the car finance call me one day to update my address, so the lady an i started talking i asked why my balance keep getting higher instead of going down she said express auto said that i owed more payments then i did .so the finance co called back an said from may on pay your payments to us .so i asked would they work with me to catch up on all these trumped up charges these folk put on me they said yes an they assured that my account would be ok nothing would happen to my truck as long as i payed as agreed.
 
so here i am paying as agreed on thursday before the due date here comes auto express come to pick up my truck. i asked them why were they here i dont deal with you guys anymore they told me i was 14days behind i said i dont pay you guys anymore i pay car finace the payments they said nothing about my car being in danger of being picked up so i call car finace an told them what was happening they said whoes there to get your truck i said auto express they said they have no right picking you truck up we have not gave anyone permission to pick up your truck but it was after 6 so it was to late to talk to my account manager. i had to call back that friday but when i called an talk to corp.office when i told the people at corp. what happen they said no one has any business picking up your truck she said let me call an see what is going on. so she call back with a trumped up story about i wrote two checks in april that went back   mind you know they dont except checks so she said thats why then i called my bank not thinking these folk dont even accept checks my bank never seen anything come through for these people. so i called car finance back told them what my bank said then she said no it was not your check they made a mistake an applied 2 payments to your account that was not yours. so i said mame you can not punish me for their mistake. she said well that you will have to call them an find out whats going .so i did the nice people in the office an they  had no idea  what was going why i was being charged or why my truck was repoed only thing they knew that i had to pay 347.00 to get my truck back an as a favor to me they did not charge me for the repo. icalled car finance an told them they said there was nothing they could do an before i could get off the phone the sent my account back to auto express.
 
 
ok 7/22/16 i made my payment my next payment is 342.00 what the heck happen to my 347.00 it just slid in someones pocket because it did not go on my payment. think about if they repo your car after 14days why do i sitll have my truck now as we speak if 14 days was an issue i would not have my truck not an my next payment 342.00. shady some needs to look into these people. my boyfriend  an i are both disabled veterns any they are takeing advantage these folk need to be stopped

This report was posted on Ripoff Report on 07/23/2016 09:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/express-auto/richmond-hill-georgia-31324/express-auto-total-ripoff-richmond-hill-georgia-1318488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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