- Report: #1092108
Report - Rebuttal - Arbitrate
Complaint Review: express moving van lines
express moving van lines1 Locust Ave Wallington, New Jersey USA
express moving van lines Bait and Switch, Liars, Damaged Belongings Wallington New Jersey
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Summary: bait and switch, liars, damaged belongings
Before they picked up our belongings, Martin is prompt and attentive. I emailed a detailed list of all our furniture (with dimensions). The estimate was better than other movers I sent the same list to.
As the truck pulled up the street, I said to my husband, we are going to need a bigger truck. The mover agreed and after a lot of back and forth, it turned into a 2 day move and instead of $3K, it will be $5k.
Fast forward 30 days, we are ready for the delivery of our belongings. I called 3 times and was told each time they will get back to me. Now I'm upset and told them. We finally agreed on a date. I called the day before the expected delivery and they denied the agreed date and said "o no, it's a Jewish holiday and we're not working." I spent 2 hours on the phone (VERY UPSET) and they finally agreed to come on the agreed date. They are a bunch of liars, we casually asked one of the guys if he was heading home now, and he said there was another job right behind ours! So it "appears" they got another job and tried to push us off by lying.
Delivered condition of our belongings: boxes marked "fragile" had broken and dented items, hardware is missing from some furniture, floor lamp was smashed, and deep scratches on wood furniture.
This report was posted on Ripoff Report on 10/15/2013 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/express-moving-van-lines/Wallington-New-Jersey-07057/express-moving-van-lines-Bait-and-Switch-Liars-Damaged-Belongings-Wallington-New-Jersey-1092108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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