- Report: #1135517
Report - Rebuttal - Arbitrate
Complaint Review: Extra Space Storage
Extra Space Storage488 boston post road Milford, Connecticut USA
Extra Space Storage Sold storage unit in auction with out consent Milford Connecticut
*Consumer Comment: LEGAL doesn' necessarily mean ETHICAL
*Consumer Comment: Ah yes, the "If you only knew the whole story"..story
*Author of original report: You would be correct if you knew the whole story
*General Comment: No ripoff..
*Consumer Comment: You are an adult right?
*Consumer Suggestion: What part of the agreement you signed with them have they violated?
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Last June, 2013 I rented a storage unit from Extra Space Storage located in Milford, Ct. I made regular payments until November, 2013 when I became very ill and had to be in the hospital. I have documentation of this from the hospital and my doctor. After being discharge from the hospital I made a payment to E.S.S. on December 11, 2013, and told them of my condition. I made another payment on January 4, 2014. I will be the first one to admit that I did not make payment on February 7, 2014 and March 7th. Being out of work for that length put me behind. Last week, on March 25 th I received a check, from Extra Space Storage Coporate office for $275.00 for my unit that was sold at auction on March 20, 2014.
After receiving this check I immediately called and was not given any assistance. They told me they sent out a certified letter on February 11th but it was returned undeliverable. I never received or signed for a certified letter. The post office in Monroe did not leave a card stating I had Certified letter waiting for me and I called the post office and they had no record of this letter. I have spoken to the district manager and when I told him about my situation he told me he would call the person who bought my unit. He called the next day and told me everything including my personal belongings, pictures of my children, family photos were sold by the person who bought the unit. This whole situation is devastating. My whole life was in that unit. Why would a person who didn't care for their things make a payment in January? I did some looking into on the internet about this company, and it am not the only one this has happened too. My unit contained many antiques and valuables in addition to my personal belongings.
I have spoken to manager, district manager, and Coporate office and everyone has a different story without any similarities. Please look into this company, there were stories on the Better Business of Connecticut of people losing entire units the night before moving out their items, rates increasing without notice and the list goes on. I am a teacher with the Town of Trumbull for the last 26 years. I have a strong reputation and know I have been wronged. I am amazed that no one has sued this company over their practices. I have to tell you I am going to pursue legal action. My biggest issue with this is that I was not informed of this auction so I could have stopped it. I could have asked a family member to help me out. I was given no warning.
My furniture, antiques, and other items mean nothing to me, but my pictures of my kids and family, the ABC embroidered picture my mom made, my daughter and son's baby items mean the world to me!
I am not wasting anyone's time with this complaint. They are bad people who are ripping off the innocent. Please help me stop them from during this to someone else.
This report was posted on Ripoff Report on 04/01/2014 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Extra-Space-Storage/Milford-Connecticut-06477/Extra-Space-Storage-Sold-storage-unit-in-auction-with-out-consent-Milford-Connecticut-1135517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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