- Report: #989963
Report - Rebuttal - Arbitrate
Complaint Review: Extreme Fitness Dunfield
Extreme Fitness Dunfield110 Eglinton Ave East Toronto, Ontario United States of America
Extreme Fitness Dunfield Andrew Wolfish Promise of a free trial will actually cost about $420 Toronto, Ontario
*Author of original report: Blocked emails...how professional
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
1 month later membership emailed me and asked why I was cancelling he thought I'd said they had excellent service. I had mentioned we'd been discussing my cancellation for a month now and it should have been done. I then saw a charge
for $163 on my credit card and was told it had been too late to stop payment but it would go toward my membership cost. I mentioned I should no longer have a membership and was told "that's for you to deal with with that department".
The next 2 months I was charged $73 on my credit card. 3 months later the $162 was refunded and a month later I had to call and ask why the other 2 charges hadn't yet been refunded and threatened to go to the BBB. I was told it was a different department that dealt with that...one month later and still no refund...
I called head office accounts payable and left a message...2 weeks later (i'd sent emails to the GM Andrew Wolfish as well) I finally received a response and he claimed he had spoken to accounts payable and tried to return my call (no missed calls or messages on my voice mail. A week later $73 was reimbursed.
I haven't even mentioned how I sent PDF files (30 pages) of emails sent to them as well as my bank statement to prove they were wrong.
Today I e-mailed asking where my last refund was and why it wasn't added with the other (I inserted a copy of my bank statement showing the transactions again). I was told 2 people had looked at my file and seen that the charge bounced back. I told Andrew it had been 5 months and I was getting extremely frustrated and was considering legal action at this point and also informed him I was posting this on here as well as a few other sites. Suddenly 5 minutes later (all other checks etc...took DAYS or WEEKS) they saw that yes indeed they had charged me. I will now apparently have a refund by Friday which
is incredible considering the first time I asked for my money back I was told it would take weeks.
Never again will I fall for this...never mind the overdraft and interest charges on my credit card because I wasn't expecting these charges. A total of 428 was taken from my card. I'm a Goodlife fitness member now...couldn't be happier.
This report was posted on Ripoff Report on 01/02/2013 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Extreme-Fitness-Dunfield/Toronto-Ontario-/Extreme-Fitness-Dunfield-Andrew-Wolfish-Promise-of-a-free-trial-will-actually-cost-about-989963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.