• Report: #989963

Complaint Review: Extreme Fitness Dunfield

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  • Submitted: Wed, January 02, 2013
  • Updated: Fri, January 04, 2013

  • Reported By: Chantal — Toronto Ontario Canada
Extreme Fitness Dunfield
110 Eglinton Ave East Toronto, Ontario United States of America

Extreme Fitness Dunfield Andrew Wolfish Promise of a free trial will actually cost about $420 Toronto, Ontario

*Author of original report: Blocked emails...how professional

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I have been dealing with this same issue for 5 months now. I tried a free 10 day trial and cancelled on day 5. They said I needed to cancel my personal training first and I did, then my  follow-ups from the membership department and the GM Andrew went unanswered.
1 month later membership emailed me and asked why I was cancelling he thought I'd said they had excellent service. I had mentioned we'd been discussing my cancellation for a month now and it should have been done. I then saw a charge
for $163 on my credit card and was told it had been too late to stop payment but it would go toward my membership cost. I mentioned I should no longer have a  membership and was told "that's for you to deal with with that department".

The next 2 months I was charged $73 on my credit card. 3 months later the $162 was refunded and a month later I had to call and ask why the other 2 charges hadn't yet been refunded and threatened to go to the BBB. I was told it was a different department that dealt with that...one month later and still no refund...

I called head office accounts payable and left a message...2 weeks later (i'd sent emails to the GM Andrew Wolfish as well) I finally received a response and he claimed he had spoken to  accounts payable and tried to return my call (no missed calls or messages on my voice mail. A week later $73 was reimbursed.

I haven't even mentioned how I sent PDF files (30 pages) of emails sent to them as well as my bank statement to prove they were wrong.

Today I e-mailed asking where my last refund was and why it wasn't added with the other (I inserted a copy of my bank statement showing the transactions again). I was told 2 people had looked at my file and seen that the charge bounced back. I told Andrew it had been 5 months and I was getting extremely frustrated and was considering legal action at this point and also informed him I was posting this on here as well as a few other sites. Suddenly 5 minutes later (all other checks etc...took DAYS or WEEKS) they saw that yes indeed they had charged me. I will now apparently have a refund by Friday which
is incredible considering the first time I asked for my money back I was told it would take weeks.

Never again will I fall for this...never mind the overdraft and interest charges on my credit card because I wasn't expecting these charges. A total of 428 was taken from my card. I'm a Goodlife fitness member now...couldn't be happier.

This report was posted on Ripoff Report on 01/02/2013 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Extreme-Fitness-Dunfield/Toronto-Ontario-/Extreme-Fitness-Dunfield-Andrew-Wolfish-Promise-of-a-free-trial-will-actually-cost-about-989963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Blocked emails...how professional

AUTHOR: Chantal - (Canada)

Just an update...

As I did not see any funds put back on my card this morning as promised I followed up with Andrew only to get a bounce back saying my email had been blocked. I've emailed him from another account now. 
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