• Report: #912749

Complaint Review: eyemasters Phoenix Az

  • Submitted: Mon, July 16, 2012
  • Updated: Mon, July 16, 2012

  • Reported By: Cheryl S. — Phoenix Arizona United States of America
eyemasters Phoenix Az
4550 E. Cactus Rd. Phoenix, Arizona United States of America

eyemasters Bait and switch in not honoring what they advertise Phoenix, Arizona

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Eyemasters printed advertisement offered 2 pair of glasses for $99 including bifocals and childrens impact resistant lenses.  After having a new eye exam at the office, and picking out frames (marked $69.95 or less), we were told the price would be double what the ad said due to "poly carb" lenses for kids. 

When I talked to the manager, he said poly carb are done automatically for kids, but there would be a $50 charge per kid for bifocals.  When I told him the ad specifically included bifocals, he said no and that "the ad was approved by their legal team and people higher than me".  He didnt care at all that his company was not standing behind what they advertise.  

So, not only do I get one figure from the associate, and a different one from the manager, but all employees at this location demonstrated a "couldn't care less" attitude in not willingly answering questions, and not knowing accurate pricing. 

Eyemasters obviously doesnt stand behind what they print, and based on the quality reviews written here, I'm glad I didnt have them do my kids glasses, as their quality appears as bad as their advertising.

This report was posted on Ripoff Report on 07/16/2012 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/eyemasters-Phoenix-Az/Phoenix-Arizona-85032/eyemasters-Bait-and-switch-in-not-honoring-what-they-advertise-Phoenix-Arizona-912749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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