- Report: #245532
Report - Rebuttal - Arbitrate
Complaint Review: EZINKJETS.COM
EZINKJETS.COM21005 Superior St. Chatsworth, California U.S.A.
EZINKJETS.COM Ripoff Says customer satisfaction its more like Company satisfaction they have the money and the customer has no product Chatsworth California
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I recieved a 10% discount so my total that was charged on my credt card on March 26, 2007 was $31.83
I have emailed them numerous times inquiring about my order and would not get a response. I did finally get someone to answer their phone number and they said I didnt give them a mailing address but when I looked at the account my address is there and all was correct. So I gave it to them again. I still havent recieved my ink cartridges. I have called them at least 10 time. But when you call their number you get a automated answering system. If you ask to speak to a customer service rep on ordering it tells you their mailbox is full. So I have tried all their extension numbers they give and you cant get through to a live person. And it just says goodbye and hangs up.
I called everyday for 3 days and still cant get through to them. They took my money from my credit card and I have not received the cartridges. I wrote them a letter in addtion to all my phone calls and my emails and still havent recieved a response and every time I have left my contact phone number and my address. Please help me either get my money back or get my ink cartridges I ordered. On my account that I sign into shows no sign that I ordered the ink cartridges. They only evidence I have is on my credit card bill shows they took it out. Because I was wandering if I really ordered it. But it confirms on my credit card. I have called my credit card company to file a complaint. I will be receiving a form to submit my complaint towards ezinkjets. Thank you for your time and asssitance. I would truely appreciate the help you can give me.
NORTH PLATTE, Nebraska
This report was posted on Ripoff Report on 04/24/2007 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/EZINKJETSCOM/Chatsworth-California-91311/EZINKJETSCOM-Ripoff-Says-customer-satisfaction-its-more-like-Company-satisfaction-they-ha-245532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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