• Report: #839406

Complaint Review: eztaxreturn.com

  • Submitted: Wed, February 15, 2012
  • Updated: Wed, February 29, 2012

  • Reported By: Garth — las vegas Nevada United States of America
eztaxreturn.com
Internet United States of America

eztaxreturn.com They sent me a offer for a discount if I used them to file my taxes. Then they wouldn't honor it. Don't use this tax preparer, Internet

*Author of original report: EZTAXRETURN Still Offering Phony Excuses

*UPDATE Employee: Hiding as anonymous

*Author of original report: Phony Excuse

*UPDATE Employee: Honoring discount

*Author of original report: Still No Action !

*UPDATE Employee: Honoring discount offers...

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Eztaxreturn.com sent me an email offering me a discount if I used them to prepare my income taxes.  I used them and now they won't honor their discount offer.   DO NOT USE THESE PEOPLE !

This report was posted on Ripoff Report on 02/15/2012 07:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/eztaxreturncom/internet/eztaxreturncom-They-sent-me-a-offer-for-a-discount-if-I-used-them-to-file-my-taxes-The-839406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

EZTAXRETURN Still Offering Phony Excuses

AUTHOR: Garth - (United States of America)

EZTAXRETURN has been told 5 times who I am on their own site and with my personal email address and my personal log in information and each time they tell me they are looking into my claim for the discount.   How much time do they need?   Now they have resorted to juvenile name calling.  This alone should tell everyone what kind of a business they are running.  EZSTAXRETURN needn't bother to respond to this because I am done with the likes of them.  Case Closed.



DO NOT USE EZTAXRETURN  !

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#2 UPDATE Employee

Hiding as anonymous

AUTHOR: ezTaxReturn.com Customer Service - (United States of America)

With millions of satisfied customers, a better than 99% customer satistaction, and an A rating with the Better Business Bureau, ezTaxReturn.com is here to help taxpayers and to help resolve any problem. Garth - las vegas remains anonymous to us and continues to hide behind his mother's skirt. If he wants to contact us and identify himself, we'll do everything possible to help resolve his problem and give him the $5 discount for which he likely did not qualify.
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#3 Author of original report

Phony Excuse

AUTHOR: Garth - (United States of America)

Not Identified myself?  Are you kidding?  I have identified myself 5 times on the EZTAXRETURN site.  (I certainly won't do it here for all of the world to see) .  I certainly am not a competitor and suggesting that I am only makes EZTAXRETURN look bad.  The excuse of not being able to identify me is bogus and phony and looks to me to be just a tactic used so they don't have to honor their offer. 

DO NOT USE EZTAXRETURN !
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#4 UPDATE Employee

Honoring discount

AUTHOR: ezTaxReturn.com Customer Service - (United States of America)

The person making this complaint has not identified himself/herself and is not identifiable in our program by the name Garth. We question if this complaint is real, or a nasty competitor. We have no way of contacting the person making this complaint because we don't know his/her email address and have no other information whatsoever. If your complaint is real, and if you want us to honor a discount, please identify yourself so we can investigate and resolve any issue.

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#5 Author of original report

Still No Action !

AUTHOR: Garth - (United States of America)

Update.  EZTAXRETURN.COM saw this rip off report, contacted me and said they would take care of this.  That was 10 days ago.  I have heard nothing from them.  DO NOT use these people !
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#6 UPDATE Employee

Honoring discount offers...

AUTHOR: ezTaxReturn.com Customer Service - (United States of America)

If the complainant has a valid discount coupon, we'd like to verify it and provide the discount. Kindly submit the email address used to create your account and e-file your tax return; and we'll gladly investigate and make good on the discount, if appropriate.

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