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Report: #631816

Complaint Review: Facebook - Facebook.com - Palo Alto California

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  • Reported By: More Qualified Than You — Bronx New York United States of America
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  • Facebook - Facebook.com 1601 S California Ave Palo Alto, California United States of America

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I am a freelance writer who has lost a great deal of user-generated content that I had composed and stockpiled on Facebook with the intent of later use.  This proved to be a mistake in late June 2010.  I received a friend request from someone with whom I had a common interest and a mutual friend.  Something in my gut told me not to accept his request, but I did anyway.  He then sent me friend suggestions to three friends and someone whom he claimed was his boss.  He sent me numerous IMs and mail messages, and I told him to back off.  When he didn't, I said that I couldn't be his friend if he were going to behave like a stalker and deleted him from my friends list.  Shortly before I was able to delete him, I received an IM from him swearing revenge.

When I got home later that evening, my Facebook account had been disabled, and when I contacted the e-mail address to respond, I received a form letter claiming that I was determined to have used my Facebook account for harassment and that my account could not be reinstated for any reason.  I left numerous voice mails which have gone unanswered, and my e-mail repsonses have been entirely form letters that refused to address my rebuttals, particularly as I learned more about the perpetrator.

Though he claimed to have been born in 1987, he was only eleven, and was two years young to be using Facebook based on its own Terms of Service.  I also discovered, upon searching for his name in my e-mail, that in 2007, he had been banned from an Oz discussion group called Tik-Talk Tok for calling people things like "idiot" when he kept posting incessantly about how L. Frank Baum had created _The Simpsons_.  He has also been banned for harassment from the message boards at Ozclub.org.  In our IMs, we had exchanged YouTube userids, and he posted a number of false things about me and other Oz fans there, and sent me harassing messages bragging about how he and his friends had gotten my Facebook account disabled.  I should note that I never made any contact with his friends nor accepted his friend suggestions, so Facebook ought to be able to tell if I had ever harassed them.

I contacted the head of the juvenile division of the Braintree, Massachusetts (where the kid lives) police department and accused the kid of having committed slander and having possibly involved his friends, identifying them by name based on the friend suggestions as they appear in the e-mail account I had connected with Facebook.  I have received no response.  Several friends told me that he sent incessant messages demanding answers to his questions, and they were forced to delete him.  It seems that the only difference in my case is that I said that he was behaving like a stalker--I didn't even call him a stalker:  I worded the comparison carefully and without accusation.

No matter what sort of rebuttals I present to Facebook, no matter what I bring to their attention about my accuser, no matter how many mutual acquaintances (including the one I had with him at the time, who also deleted him from his friends list) report him an underage harasser, he has been allowed to remain on Facebook in a direct violation of the Terms of Service that they claim that I violated, while I receive nothing but form responses from them.  Facebook took over a month and a half to respond to my Better Business Bureau complaint with regard to the issue, and it was a form response that did not address any of the issues that I presented.

While they are unjustified in disabling my Facebook account, my real issue with them is that they have seized and possibly destroyed my user-generated content, which I had wanted to preserve, and which has a negative impact on my livelihood, giving me far fewer freelance articles to submit places than I have actually written.  To date, because it is a violation of the Terms of Service to have more than one account, I have been off Facebook attempting to resolve this issue.  I have yet to find an attorney I can afford who is willing to take the case, although one I cannot afford would if I could afford her, and she has glowing reccomendations from a trusted friend.

While I would like my Facebook account back, I absolutely demand my content be returned to me, or to receive monetary compensation if it has indeed been deleted and not simply disabled.

This report was posted on Ripoff Report on 08/16/2010 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/facebook-facebookcom/palo-alto-california-94304/facebook-facebookcom-disabled-and-lost-content-based-on-slanderous-claims-of-underaged-631816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
11Consumer
0Employee/Owner

#13 Consumer Comment

FACEBOOK NAZIS ARE A PAIN IN EVERYBODY'S BACK TOAY

AUTHOR: Joe - (U.S.A.)

POSTED: Tuesday, September 21, 2010

FACEBOOK IS A GANG OF NAZIS.

THEY SHUT MY FIRST PAGE DOWN FOR NO REASON.

I WAS USING IT AS A PULPIT TO WARN PEOPLE ABOUT THE "OBAMA" HEALTHCARE PLAN WHICH IS IDENTICAL TO THE 1933 GERMANY HEALTH CARE BILL ---THAT THE NAZIS PUT INTO PLACE. IT WAS ALSO CALLED "THE FINAL SOLUTION" AND WE ALL KNOW IT WAS NOT ABOUT HEALTH OR CARE --IT WAS EUTHANASIA AND GENOCIDE. I LOST MANY RELATIVES TO IT, IN FACT.

THERE WAS NO APPEAL AND NO EXPLANATION OF WHY IT WAS SHUT DOWN.

IT MIGHT HAVE BEEN BECAUSE SOMEONE WITH A PROFILE PHOTO OF A VERY YOUNG  MUSLIM WOMAN IN A HEAD SCARF POSTED " DON'T YOU THINK IT WOULD BE GREAT TO HAVE ANOTHER 911 AND KILL SOME JEWS" ON MY FACEBOOK PAGE AND I BLOCKED HER AND SENT A COMPLAINT TO FACEBOOK ABOUT HER. I DID NOT FRIEND HER SO I GUESS SHE HACKED IN. A JUVENILE.

I STARTED A SECOND FACEBOOK PAGE AND BECAUSE OF MY INVESTIGATIVE REPORTER BACKGROUND, I HAD ALMOST 5,000 FRIENDS MANY OF WHO WERE POLITICIANS, COPS, INTELLIGENCE AGENTS FROM ALL OVER THE WORLD, MILITARY, ECONOMISTS, RADIO TALK SHOW HOSTS, OTHER MEDIA PEOPLE,MUSICIANS... YOU NAME IT. ALL I DID WAS POST THE NEWS AS AN EDUCATIONAL SERVICE.

I HAD A WORLD OF PROBLEMS WITH JUVENILES. THEY WERE ALWAYS ASKING TO BE MY FRIENDS EVEN THOUGH I STIPULATED I DID NOT WANT ANY FRIENDS UNDER 21 YEARS OF AGE BECAUSE THE TOPICS I DEAL WITH ARE TOO SCARY AND DEPRESSING FOR KIDS THAT AGE. HELL, THE NEWS I DEALT WITH SCARES HELL OUT OF ME TOO AND I AM A WELL SEASONED CITIZEN!

I USED TO BE A K9 TRAINER AND HANDLER AND COULD NOT RESIST A PHOTO OF A DOG AND A LOT OF THE DOG HANDLERS WOULD WRITE TO ME AND USE PROFILE PHOTOS OF THEIR K9s. I FOUND OUT SOME JUVENILES WERE DOING THE SAME AND I BLOCKED THEM.

IF ANYONE HAD A JUVENILE ON HIS OR HER PROFILE PHOTO, I WOULD WRITE THEM A WARNING AND TELL THEM TO REMOVE THE PHOTO OR DON'T BOTHER EXPECTING ME TO ADD YOU AS A FRIEND. FOR ONE THING, THERE IS A TRACKING PROGRAM THAT A TECH CAN USE TO FIND THE ADDRESS OF THE LOCATION WHERE A DIGITAL PHOTO WAS TAKEN  --- WRONG KIND OF PERVERT CAN END UP AT YOUR HOME RAPING AND MURDERING YOUR FAMILY BECAUSE YOU WERE DUMB ENOUGH TO PUT KIDS' PHOTOS TAKEN AT HOME ON THE INTERNET.

SECOND, THE KID PORN HUSTLERS ARE TAKING FACES OFF OF THESE PHOTOS AND PUTTING THEM ON SOME VERY GRAPHIC PORNO. NOBODY WANTS THEIR KIDS' IMAGES ON PORNO EXCEPT SOME SICK, DISGUSTING SCUM AND THAT IS THERE THE COPS OUGHT TO STEP IN. SO KEEP YOUR KIDS' PHOTOS OFF OF THE INTERNET. PERIOD.

I MADE A DELIBERATE EFFORT TO EXCLUDE ALL  JUVENILES FROM MY FACEBOOK PAGE BECAUSE I DO NOT THINK MY CONTENT NEEDED TO BE READ BY CHILDREN. SECOND, THESE IMMATURE LITTLE THUGS THINK IT IS FUN TO BREAK IN AND RUIN YOUR PAGE AND ADD COMMENTS THEY KNOW WILL GET YOU BANNED --JUST BECAUSE THEY CAN. SOME ADULT DWEEBS AND NERDS HAVE THOSE PRIVACY AND MATURITY ISSUES AS WELL. TECHNOLOGY DEVELOPING FASTER THAN ETHICS AND MORALITY...

YOU DO NOT STALK THESE JUVENILES, THEY STALK YOU AND SOMETIMES THEY ARE COPS LOOKING TO MAKE A BUST OF THE PATHETIC CREEPS WHO WANT A SEXUAL LIASION WITH A CHILD. WHEN I SEE A FRIEND REQUEST LIKE THAT, I BLOCK IT IMMEDIATELY --COP OR NOT---IT IS DISGUSTING, DEMEANING AND I AM SURPRISED THAT FACEBOOK LETS PEOPLE POST PHOTOS OF MINORS ON THE PROFILE PHOTOS.

I SUSPECT A LOT OF THESE BEAUTIFUL SOVIET WOMEN WHO WROTE TO ME WERE VICTIMIZED. AND DON'T FORGET THE NIGERIANS AND THEIR SCAMS.

I THINK FACEBOOK FACILITATES A LOT OF HUMAN TRAFFICKING AND ENABLES KID PORN PEOPLE TO LINK UP. I HAVE BLOCKED QUITE A FEW. I CAN'T IMAGINE A WORSE SORT OF PERSON TO KNOW AND I NEVER HAD ANY OF THOSE SORT OF FRIENDS.I DO NOT WANT THEM NOW OR EVER!

I HAD A VERY POPULAR PAGE READ  BY A LOT OF PEOPLE WHO WANTED  TRUTHFUL NEWS FROM ALL OVER THE WORLD.

THEN I LOST MY JOB AND MY INTERNET SERVICE. WHEN I WENT DOWN TO THE 24/7 COFFEEHOUSE TO HOOK UP WITH THEIR FREE WI-FI, I SAW LOSERS LOOKING AT ALL KINDS OF GRAPHIC PORN AND RUNNING INTERNET SCAMS. IT WILL BE A MATTER OF TIME BEFORE TH4E FBI AND LOCAL COPS RAID THE PLACE AND I DO NOT WANT TO BE THERE. TWO HOURS WAS MORE THAN ENOUGH FOR ME.

I HAVE A NEW, CHEAPER INTERNET SERVICE PROVIDER.

I TRIED TO LOG ONTO FACEBOOK AND WAS DENIED ACCESS BECAUSE THEY DID NOT RECOGNIZE MY COMPUTER --SO THEY CLAIMED....WELL, THAT IS THE MESSAGE THE BOT DISPLAYED. IF I COULD IDENTIFY SEVEN PHOTOS OF MY FRIENDS, HOWEVER, THEY WOULD LET ME ACCESS MY PAGE.

I HAVE NEARLY 5,000 FRIENDS WHO SWITCH THEIR PROFILE PHOTOS OFTEN AND I HAVE BEEN OFF OF THE INTERNET FOR NEARLY A MONTH AND I AM SUPPOSED TO KNOW WHO IS WHO??????

I CAN SEE MY OLD PAGE THROUGH A SEARCH BUT I CAN NOT ACCESS IT OR CONTACT ANY OF MY FRIENDS.

I CAN NOT ASK ANYONE FROM FACEBOOK TO HELP ME. I CANNOT CALL ANYONE. I CAN NOT EXPLAIN THAT I HAVE A NEW IPS NUMBER.

AND SO I CAN NOT GET ON MY OWN PAGE.

I THINK SOME PUNK JUVENILE GOT ON MY PAGE AND CHANGED ALL OF MY INFORMATION AND ADDED  AND WHO KNOWS WHAT SORT OF CONTENT WHILE I WAS UNABLE TO ACCESS THE INTERNET.

I WAS TRYING TO START A THIRD FACEBOOK PAGE THEN SOME SORT OF VIRUS OR MALWARE UPSET MY COMPUTER AND I HAD TO LEAVE THE SITE.

WHENEVER I TRY TO ACCESS FACEBOOK ON MY LAPTOP, EVEN IF I AM TRYING JUST TO SEE A PAGE, I ALWAYS HAVE PROBLEMS WITH MY LAPTOP FOR UP TO THREE DAYS. I THINK IT IS SPITEFUL, IMMATURE JUVENILE SCUM WANTING TO HACK AND DESTROY PEOPLE JUST FOR THEIR IDEA OF FUN.

JUVENILES DO COMMIT COMPUTER CRIMES BECAUSE THEY ARE IMMATURE,SELFISH, ARROGANT LITTLE  SCUM WHOSE STUPID, OVERINDULGENT PARENTS DID NOT TEACH THEM THAT ACTIONS HAVE CONSEQUENCES.

SO PEOPLE WHO SYMPATHIZE WITH THUGS, PUN KS AND PSYCHOPATHS JUST BECAUSE THEY ARE JUVENILES ARE IDIOTS UNAWARE. DON'T WASTE MY TIME.

I WAS GOING TO START A THIRD FACEBOOK PAGE, BUT I BEGAN HAVING PROBLEMS WITH WHAT APPEARED TO BE A FORM OF VIRUS THAT WAS WIPING MY PAGES, EVEN ONES THAT WERE NOT FACEBOOK RELATED AS I HAD OTHER APPLICATIONS GOING AS I WAS CHECKING ON FACEBOOK. I HAD TO DO ANOTHER COMPLETE REINSTALL ON MY LAPTOP. IT NEVER AFFECTED MY DESKTOP LIKE THIS --JUST MY LAPTOP.


I AM GOING TO BE FORCED TO STAY OFF OF FACEBOOK BECAUSE OF THE JUVENILE TRASH PLUS THE FACE I HAD TO DO A COMPLETE REINSTALLATION OF MY PROGRAM EVERY TIME I WENT ON FACEBOOK BECAUSE OF ALL THE VIRUSES, MALWARE, TRACKER PROGRAMS AND TRASH --SOFTWARE AND HUMAN TRASH.

THE ORIGINAL POSTER HAS ALL OF MY SYMPATHY.



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#12 Consumer Comment

Just a social site

AUTHOR: Ramjet - (U.S.A.)

POSTED: Sunday, September 19, 2010

It appears to me that people are taking Facebook/Myspace etc. way too seriously.  It's just supposed to be an easy way to have simple communication with each other.

It sounds like your whole lives and businesses are completely dominated by the ridiculous programs.  They are not intended to be Enterprise level programs and don't have any of the features a serious program would have.  But then, hey, it's free, they have zillions of users and they are not going to, nor should they provide all the data security and personal level support that you should be able to expect from a fee based program.

Use it for it's intended purpose, don't put anything on it you don't want the whole world to see in perpetuity, don't put anything on it you don't want to lose and just use it for light minor communication.  If you do that, it's fun and won't cause you any grief.  If they ban for who know what, it's just no big deal, let it go.

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#11 Consumer Comment

Charge for Providing Content, Appeals

AUTHOR: Renee - (U.S.A.)

POSTED: Sunday, September 19, 2010

Why can't Facebook just charge people for providing copies of their content for deleted accounts, either voluntary or involuntary deletions?  I lost some credit card statements I needed for tax receipts that were over six months old and the credit card company just charged me for copies of my credit card statements.  But Facebook only thinks of what is easy for them, not supporting the customer.

Also, if someone thinks their account has been unfairly deleted, they should be able to pay an agreed on arbitrater a fee to hear their side of the case.  If the consumer looses at arbitration, they would then owe Facebook a processing fee for time required to present information to the arbitrator.  Facebook has taken the place of 1950's style country clubs and getting kicked off Facebook can hurt your business and professional career and your social life, the same way getting kicked out of the country club could hurt you in prior decades.  However, most old style country clubs required some kind of hearing/review and a vote of the membership before kicking someone out.  Facebook just kicks people off based on one person's viewpoint at Facebook and it is apparent the person is not allowed to present their side of events.  Vindictive people can very easily get people kicked off of Facebook because of Facebook's total lack of due proecess. 

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#10 Consumer Comment

Not so uncommon...

AUTHOR: Ronny g - (USA)

POSTED: Friday, September 17, 2010

I stopped using facebook and myspace some time ago...but only because I was sick of the drama it was creating in my personal life..and I figure if anyone is really so concerned about me, my phone number has not changed in 15 years.

I recently received emails from two banks I do business with stating in effect that they sell my info to others for the sole purpose of solicitation.

It bothers me a little..but I have this amazing super power...I can simply click "delete" or "mark as spam"...fixed.

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#9 Consumer Comment

Yes, we all indirectly pay for Facebook

AUTHOR: Renee - (U.S.A.)

POSTED: Friday, September 17, 2010

I just wanted to point out to the individual who responded to my comments that Facebook is NOT "a free networking social site."  Users indirectly pay for Facebook's  services when their personal information is sold to a very numerous list of advertisers.  When a user participates in a gaming site, for example, your information and that of everyone you have asked to join the game is sold to advertisers sponsoring that game.  And unlike banks, you can not complete a form asking Facebook to keep your information private and not sell it all over the place.

In addition, I have heard several horror stories about employers hacking into Facebook even when users have restricted who can see information and finding out private information regarding people.  As a result, some people were fired or did not get jobs as a result of the unauthorized release of information.  Again, unlike traditional background checking firms, Facebook does not have to reveal that employers have hacked into their sites.  (Or maybe paid Facebook to get in?)

So you see, given the fact Facebook is making big bucks selling all our personal information, the least they can do is return employment related information when they delete someone from their site.  Of course, the poor sap posting this original complaint will not even be able to express his concerns to a live Facebook employee.  I called corporate headquarters at 650-543-7818 and 650-543-4800, and it is very apparent that Facebook thinks so little of its customers that their telephone lines absolutely prevent you from reaching a live person.  

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#8 Consumer Comment

Renee

AUTHOR: Flynrider - (USA)

POSTED: Friday, September 17, 2010

   You can't be seriously comparing the requirements for a professionally licensed accountant to those of an Internet social networking site.   Do you really think the only reason Facebook is not required to perform to the same standards as your office is lobbying?   Does Facebook receive payment?  Does Facebook have a fiduciary responsibility to it's clients? 

   Of course, I should add that I don't work for Facebook.   I'm far to busy working for numerous banks and retailers for that :-))).   I do however find that questions like those of the OP can be answered by applying just a tiny bit of common sense.  Try it sometime.

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#7 Consumer Comment

To the CPA..

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, September 17, 2010

Are you really trying to compare a profession where clients are paying you for a service, with a FREE social networking site?

The point is that you are "playing" on Facebooks site, and Facebook makes the rules.  If you don't like the rules, then don't "play".  I doubt you will find anywhere in their terms that says that they will protect a users "content".  In fact I believe that you would find it quite the opposite, in that if the account is deleted so is the content. 

You say that "under the circumstances" they should return the content.  Circumstances as determined by who?  What if some of that content was the reason they got deleted?  As stated by others, there is no way that a FREE site is going to have the staffing to manage complaints and mediate disputes between users when they have over 500 million users.  The OP made a mistake in not keeping a copy locally, and with the Yahoo comment hopefully has learned that they need to safeguard their own data locally.

Also, why did you pull the "I don't like what you say so you must be an employee" card?  I can tell you that no one that posted is an employee of Facebook.  I know because I work for Facebook and have never seen them in our meetings(other people will get this)

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#6 Consumer Comment

Facebook Should Return User Content

AUTHOR: Renee - (U.S.A.)

POSTED: Thursday, September 16, 2010

It is important to back up your data but under the circumstances, it would not be any skin off Facebook's nose to behave ethically and give the user back his user content.  In fact, as a Certified Public Accountant, I must return copies of all client generated schedules, reports, supporting documents, ect. given to me if a client so requests that.  I am required to do this by law and can loose my license if I do not comply.  But Facebook, having much more lobbying money than C.P.A. societies, can buy its way out of having such legal requirements imposed.

Also, the rebuttals that have been posted all seem to be from someone at Facebook, including subtle intimidations against filing a lawsuit-i.e., you do not have a case, no one would take the case, ect.  But you know what Facebook, Harvard has done 3 studies showing ethical companies are more profitable than unethical ones and I, for one, expect your profits to go down based on your behavior.

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#5 Consumer Comment

Good idea

AUTHOR: Flynrider - (USA)

POSTED: Wednesday, August 18, 2010

"I'm just glad Yahoo! hasn't done this with my e-mail, though I probably ought to extract it to Outlook."

  If that email is important to you, that would be a very good idea.  

   Here's the problem, someone has targetted you and knows enough about the ins and outs of Facebook's procedures to get you TOSed.    With nearly half a billion accounts, there is no way that Facebook has the resources to take an in depth look at every squabble between users.   If an account is suspected of wrong doing, they just kill it off and move on.   This is the way most of the ultra-large social networking sites operate.   How many employees do you think it would take to adequately address the complaints generated by a group of 500 million people?      

    Bottom line is that you don't pay them to safeguard your data and they can delete it for whatever reason they want.  Same goes for most large Internet sites. 

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#4 Author of original report

I made a mistake.

AUTHOR: More Qualified Than You - (United States of America)

POSTED: Tuesday, August 17, 2010

I admit that not backing up my writings was a mistake, but I don't believe that Facebook has acted in an ethical or prudent manner in this situation.  At best, they are simply being lazy.  I'm just glad Yahoo! hasn't done this with my e-mail, though I probably ought to extract it to Outlook.

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#3 Consumer Comment

Going forward

AUTHOR: Flynrider - (USA)

POSTED: Tuesday, August 17, 2010

   Do not store business critical information on free third-party servers.   If this stuff was important to your livelihood, why would you trust Facebook to store it indefinitely?   How much were you paying Facebook to store and safeguard you material? 

   You can get an attorney to sue Facebook, but only if you have a lot of money to pay his/her hourly fee.   No one is going to touch this on a contingency basis.   The main reason being that Facebook is a private entity.  They own their servers and can do whatever they want with the data on their servers.   Since you are not paying them to store and safeguard your material, they owe you nothing.   Read the Terms of Service carefully and see if you can find any provision that says they'll be responsible for your data.

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#2 Author of original report

Response

AUTHOR: More Qualified Than You - (United States of America)

POSTED: Monday, August 16, 2010

The information I got about the guy came from a search of my own e-mail account when I did a search for the recent messages I'd gotten from other people who have had problems with him after I e-mailed an Oz discussion group to warn them about him.  That was how I learned that he was a minor in the first place (the photos were a clue, but lots of people put pictures of themselves as children or of their own children as their Facebook profile pictures).  People were coming out of the wordwork with horror stories, and scrolling down far enough, I saw the 2007 conflict that I had completely forgotten.


I also received a message from another member of the boards as Ozclub.org referring me to his profile there.  He was banned but his posts were not deleted.


It is ludicrous that this could be considered "stalking."

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#1 Consumer Comment

Uhh...

AUTHOR: JAFO - (USA)

POSTED: Monday, August 16, 2010

Who's the stalker here?  You seem to have gone to great lengths to track someone you now know is a minor.  A minor that you claim has a vindictive streak.  Who you just reported to his local police.  Given what you claim about his actions, how long do you think it will be between the time his local PD talks to him (if they do) and you get a visit from YOUR local PD investigating complaints of harrassing/stalking a minor.  Which guess what...you pretty much have.

Does it suck that FB slammed the door on ya?  If this is in fact the whole story, yup.  But I doubt it is.  There are 3 sides to every story....your side, his side and the truth.
Would it be great if FB had an appeals process to try and get re-instated.  Yup.
Will they ever have such a process?  Probably not....benefits of it being their playground.

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