- Report: #587650
Report - Rebuttal - Arbitrate
Complaint Review: Facility Solutions Group
Facility Solutions Group2525 Walnut Hill Lane Dallas, Texas United States of America
Facility Solutions Group FSG INVOICE DEDUCTIONS "R" US Dallas, Texas
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LOCAL ELECTRICAL CONTRACTORS BEWARE!!! FACILITY SOLUTIONS GROUP (AKA FSG, AKA FSGI) IS A NATIONWIDE ELECTRICAL & LIGHTING CONTRACTOR THAT HIRES LOCAL ELECTRICAL CONTRACTORS TO PROVIDE REPAIR SERVICES FOR THEIR RETAIL CUSTOMER ACCOUNTS.
EVERYTHING WILL BE FINE UNTIL YOU SUMMIT YOUR INVOICE TO FSG , THEN YOU SHOULD EXPECT TO SEE THE FOLLOWING (WHICH WAS CUT AND PASTED FROM AN ACTUAL FSG EMAIL):
Invoice Deduction Notification
Office: 214-351-6266 Fax: 214-389-1355
Please be advised that the attached invoice(s) has been short paid or denied payment for the following reason(s):
If you would like to discuss the above deduction please contact Jennifer Thomas @ (800) 347-5530 or email
If you would like to discuss the above deduction please contact Jennifer Thomas @ (800) 347-5530 or firstname.lastname@example.org
FSG WILL DEDUCT EVERYTHING AND ANYTHING THAT THEY CAN FROM YOUR INVOICE, FOR ANY REASON THAT THEY SEE FIT. EVEN IF YOU SEND THEM A QUOTE AND THEY APPROVE IT... IT WON'T MATTER, YOU MOST LIKELY ARE GOING TO HAVE TO FACE DREADED "FSG INVOICE DEDUCTION DEPARTMENT". THIS SECTION OF THEIR ACCOUNTS PAYABLE DEPARTMENT SEEMS TO LOOK FOR WAYS TO MAKE THEIR COMPANY EXTRA MONEY BY TAKING IT FROM THE CONTRACTORS THAT ACTUALLY DID THE WORK.
COMMON DEDUCTIONS INCLUDE... TRAVEL CHARGES AND STATE TAXES THAT YOU ARE REQUIRED TO COLLECT (AND SINCE THEY ARE IN TEXAS, I DOUBT THAT THEY ARE PAYING THEM TO YOUR STATE). BUT OR COURSE DEDUCTIONS WON"T JUST STOP THERE.
THEY WILL SEND YOU ON EMERGENCY CALLS FOR THEIR CUSTOMERS (KNOWING THAT OVERTIME RATES APPLY) YET THEY WILL STILL GIVE YOU A DIRT LOW "NOT TO EXCEED" AMOUNT ON A PURCHASE ORDER. AND IF YOU HAVE TO GO OVER THAT NTE AMOUNT TO FINISH THE JOB FOR THE CUSTOMER, AN INVOICE DEDUCTION WILL AUTOMATICALLY APPLY!!
THANKS YOUR THANKS FOR DOING A GREAT JOB!!
IT'S A TERRIBLE FEELING KNOWING THAT EVERYTIME YOU SUBMIT AN INVOICE TO THIS COMPANY YOU RUN A GOOD CHANCE THAT AN "INVOICE DEDUCTION" WILL APPLY.
I WONDER IF THEIR CUSTOMERS KNOW THAT THIS IS HAPPENING TO THE CONTRACTORS THAT ARE ACTUALLY DOING THE WORK FOR THE STORES AND ARE THE SAVINGS FROM THESE "INVOICE DEDUCTIONS" BEING PASSED ON TO THE CUSTOMER?
I DOUBT IT!!
This report was posted on Ripoff Report on 03/30/2010 08:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Facility-Solutions-Group/Dallas-Texas-75229/Facility-Solutions-Group-FSG-INVOICE-DEDUCTIONS-R-US-Dallas-Texas-587650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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