- Report: #246614
Report - Rebuttal - Arbitrate
Complaint Review: Fact-O-Bake
Fact-O-Bake5470 Pensacola Blvd Pensacola, Florida U.S.A.
Fact-O-Bake Ripoff poor workmanship poor customer service false advertisement Pensacola Florida
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Instead of sanding/buffing/stripping the areas that had chipped paint and deep scratches, those areas were painted over without any sanding/buffing/stripping and the scratches and chipped areas are visible. Discrepancies included paint bubbles, dripping/running paint, chipped paint on the driver's side mirror, and a dead insect was painted over and left sticking on the car. There may very well be other damages that I didn't notice because the car was so filthy from dust that I couldn't catch everything. My husband and I inspected the car and pointed out these highly noticeable discrepancies to Tim and he literally blew us off. He stated that no paint job is flawless and that we got what we paid for. He also said that he doesn't do $3000 paint jobs and to us, he was implying that if we want a flawless paint job that we should have gone to a more expensive automobile paint shop. We asked him for his manager's number and he refused to give it to us and he refused to call the manager on our behalf. He told us to come back the next day at 10am and speak with the manager; we live in Navarre FL (30 miles away) drive and my husband works on Eglin AFB (40 miles away). He has to take off 3-4 hours to drive from Eglin to Pensacola. Thus, we had to leave my car there until my husband can get permission from his boss to take time off work to make another trip back to Fact-O-Bake to speak with the manager.
Poor quality of service, poor customer service, poor workmanship, and false advertisement are my complaints. Fact-O-Bake clearly did not live up to what they advertised on their website. I want Fact-O-Bake to correct the discrepancies in a professional and timely manner. I paid for a factory-like paint job and that's what I expect; nothing less. I plan to report this incident to the local military bases Public Affairs Office so that other military personnel don't get ripped off.
This report was posted on Ripoff Report on 05/02/2007 08:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fact-O-Bake/Pensacola-Florida-32505/Fact-O-Bake-Ripoff-poor-workmanship-poor-customer-service-false-advertisement-Pensacola-Fl-246614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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