Complaint Review: factory outlet store - New York, NY 10018 New York
- factory outlet store 1410 Broadway. New York, NY 10018 . United States New York, NY 10018, New York USA
- Phone: (800) 816-0810
- Web: http://www.factoryoutletstore.com
- Category: Miscellaneous Electronics
factory outlet store BAIT AND SWITCH PRACTICE New York, New York 10018
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BAIT AND SWITCH PRACTICE and BAD CUSTOMER SERVICE.
I bought 2 OEM Samsung battries for a Samsung Infuse Cell Phone with extended warranty all made in Korea as the pictures shown in their advertisement and I received 2 batteries made all in China in a flimsy plastic bag.
I contacted their customer service 3 time asking them to refund the total amount of the transaction and to provide me with a prepaid return kit .
To this day I did not get any response .
I had to open a complaint with Paypal and they sided for me but I have to pay for return shipping for receiving a product completely not as described in their missleading had.
THis company Bait and Switch practice is not acceptable and I will not stand for it.
Their customer service is one of the worse as they completely ignore customers complaints and don't even bother to respond to emails
This report was posted on Ripoff Report on 09/05/2013 04:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/factory-outlet-store/new-york-ny-10018-new-york/factory-outlet-store-bait-and-switch-practice-new-york-new-york-10018-1082059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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