- Report: #1120093
Report - Rebuttal - Arbitrate
Complaint Review: FactoryOutletStore
FactoryOutletStore34 34th St. Brooklyn, New York USA
FactoryOutletStore FactoryOutletStore.com34 34th St3rd FloorBrooklyn, NY 11232 Cell Battery ordered would not charge. Letter sent to company for refund of defective item only partial refunded Brooklyn New York
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I contacted the store by live chat to check on the availability and the correct cell phone battery. The representative indicated that a BH6X extended life batterry would replace the original BH5X battery. I ordered the battery recommended battery and was please with the order process and even the shipping time.
After opening the package and replacing the new cell battery in my cell phone according to phone manual directions, the battery indicator showed a "?" instead of "0/0" charged. I let it charge for several hours thinking that the battery was run down and needed a long charge. It still did not charge but only showed the "?" and would not turn on.
I returned the battery in all original packaging with the online form emailed to me as well as a note that indicated that the battery was "Defective" and according to their return policy and agreement felt that a "full refund" would be sent. It was not fully refunded.
This report was posted on Ripoff Report on 02/01/2014 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/FactoryOutletStore/Brooklyn-New-York-1232/FactoryOutletStore-FactoryOutletStorecom34-34th-St3rd-FloorBrooklyn-NY-11232-Cell-Batte-1120093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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