- Report: #1124260
Report - Rebuttal - Arbitrate
Complaint Review: factoryoutletstore.com
factoryoutletstore.com34 34th St. 3rd Floor Brooklyn, New York USA
factoryoutletstore.com Misrepresentative Advertising and poor service Brooklyn New York
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I purchased a Garmin Nuvi 1490LMT Order Number #FOS3692909E. It is advertised as having Canada, USA and Mexico Maps. This is what Garmin calls the North America map package. The unit I received had only USA and Canada. Inorder to get the North America Package I would have to pay $89.99 to Garmin. Having the Mexico package included was one of the main reasons I purchased this unit as I work in both Mexico and Canada. I called to complain. They acknowledged that the unit was misprepresented and agreed to replace it with one that had all three countries. I paid $12.50 to return the unit and three weeks later received a replacement. It was exactly the same as the previous one also without Mexico maps. How many times do they expect me to pay $12.50 to send this back? This company misrepresents their products and does not care and does not fix their problems. This unit is still advertised as including Mexico maps. see here: http://g.factoryoutletstore.com/details/25393-36618/Nuvi1490LMT.html
Don't trust these people.
This report was posted on Ripoff Report on 02/17/2014 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/factoryoutletstorecom/Brooklyn-New-York-11232/factoryoutletstorecom-Misrepresentative-Advertising-and-poor-service-Brooklyn-New-York-1124260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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