- Report: #1111808
Report - Rebuttal - Arbitrate
Complaint Review: Family Mobil
Family MobilP. O. Box 629026 El Dorado Hills, California USA
Family Mobil By T-Mobil Customer Service is more like "I am here to to Take your money Service" El Dorado Hills California
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Below is what I wrotte to Family Mobil, based on my coversation with a Customer Service representative.
I am requesting a credit on my phone bill account # ... -related phone# ......
I received a letter expressing regret I have canceled Family Mobile Phone services. The next line on the letter says I have an outstanding balance of 88.20. There must be an error an your part. I was paying for my service every month - postpayments - of $88.20, my last payment was posted on 11/16/2013. I only used the phone service for 15 days, from November 17 through December 2, 2013. I do not uderstand why your letter states I owe a full moth of service. I am requestin a prorated final bill for 15 daya from Dec. 2 to Dec.17, when I receive it, I will gladly make a payment in full. I do believe, a well known company,- T-Mobile- would not even contemplate engaging in unethical business conduct. Please remit the final at your earliest convinience
Note: What I expected when I canceled my service was exactly what I requested above, a prorated bill, as any reputable company/ business would have done without question. Instead, I received a bill for a full moth of service. I have a very strong reason to believe, that Family Mobil sends these bills out to customers as a practice. The company is fully aware that customers only used partial moths of servive. When I contacted Customer Service, the representative said there was nothing they were able to do about the bill, but pay it up. Then, I was provided with a non working email address address to try to find a resolution firstname.lastname@example.org
This report was posted on Ripoff Report on 12/30/2013 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Mobil/El-Dorado-Hills-California-95762-9026/Family-Mobil-By-T-Mobil-Customer-Service-is-more-like-I-am-here-to-to-Take-your-money-Se-1111808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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