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Report: #1296067

Complaint Review: Family Tree DNA - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: palmerspencer — Broken Arrow Oklahoma USA
  • Author Confirmed What's this?
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  • Family Tree DNA 2600 S Loop W Houston, Texas USA

Family Tree DNA Y-DNA-111 test results never recieved, waited over 104 days Nothing yet Houston Texas

*Author of original report: Finally after 106 days, we received what we paid for.

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We paid $407.95 for the Y-DNA 111 test and 169.00 for thr MtDNA tests.
We received the MtDNA test results and seem ok (but not confident since they are failing in our Y-DNA test).
They failed to give us our Y-DNA-111 tests since we paid Dec 10, 2015. Today is MAR 26, 2016. We've been waiting over 104 days and no hope of ever receiving; they delayed us 3 times in a row. They refuse to answer their phone. The emails response states, it is a quality control issue. We precisely followed instructions and sent sample exactly as requested. Which means to me they failed in the lab and management. Would have loved the results. Must go to another company since they are unable to fulfill as promised in 8 weeks (4 to 5 months is way too long). Very upset and very frustrating. Reported to the BBB. Be very careful, they can produce easy DNA tests but not Y-DNA 111 at least with me they can't.

 

This report was posted on Ripoff Report on 03/26/2016 11:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/family-tree-dna/houston-texas-77054/family-tree-dna-y-dna-111-test-results-never-recieved-waited-over-104-days-nothing-yet-1296067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Finally after 106 days, we received what we paid for.

AUTHOR: - ()

POSTED: Wednesday, March 30, 2016

Finally after 106 days, Family tree dna did send our results. We are happy to have this, but it was absolutely ridiculous to have to wait this long. They promised about 8 weeks which is quite different than what happened here. FTDNA is a good company but their customer service needs dramatic improvement. Trying to contact them is very diffficult.

Overall, though we hope that what we received is accurate. FTDNA did tell us that they had a quality control problem which was their excuse for the huge delay. Making us believe they need to re-do the lab procedure. So I hope they did not send sloppy data. My opinion is thus far, it appears good, however I might go with another company to be re tested to be sure.

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