familylink.com MyHeritage.com 3 Day free trial to get your card details, Internet
*Consumer Comment: Cancellation Button Now Available
*Author of original report: Email received confirming cancelation
Offered three day free access to genealogy site but had to give debit card numbers. I did give my numbers because I thought this was a legitimate site. I quickly realised it wasn't very useful for my genealogy searches (in fact very poor results) so after one hour or so I went to the my account page to cancel the subscription... but there wasn't any option. (Even though it states on the 'help' page that there is one). I live in New Zealand so do not want to call the United States at my expense to cancel a free offer which is the second alternative.
The third is to send a message via the internal message system. I did this but then started feeling like things were fishy when I tried to change my credit card to an old one (which is rejected as having insufficient funds... why did it check??) Then I put on a card that I rarely use and is a debit card so it will decline if they try to charge it. I checked their Facebook page and it isn't very clear that it is associated with the same company (it's called Family Summer Fun by FamilyLink) I felt very suspicious by now because while I was there I saw someone else had tried to cancel via the comments section of the Facebook page.
I then did the search on ripoff report and sure enough, here they are. Same problem, only the other victim hadn't tried to pull out till the 3 day trial was over and even though he cancelled in time was charged. Familylink.com...if you are reading this...I REALLY don't have the money to lose. The other victim was also obviously from outside the US and so had the added expense of the calls which they never answer. Once again... I cannot afford the additional cost of the call/calls. I am annoyed it wasn't simple to cancel my subscription and this certainly has all the signs of a rip-off taking place.
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