• Report: #971724

Complaint Review: fanelli window pros,inc.

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  • Submitted: Tue, November 20, 2012
  • Updated: Fri, November 23, 2012

  • Reported By: carol crouse — nanticoke Pennsylvania United States of America
fanelli window pros,inc.
RD GLENWORTH RD. POTTSVILLE ,PA POTTSVILLE, Pennsylvania United States of America

fanelli window pros,inc. the window pros they took parts of my window to get replacement parts and never returned. this was over 8 months ago POTTSVILLE, Pennsylvania

*UPDATE Employee: Handling the Service

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We purchased windows and they have a lifetime warranty. Approximately one year ago a repairman came to our home to repair a window. While working on the window he broke a part of the window and took the part to match it with a new part, When he left he told us not to open the window because it will fall and could hurt someone. We waited to hear from them but never did. Ifinally tried to get in touch with them only to find out they are no longer there and have no further information. 
 
The Finelli Window Pros are still in business and I tried to get someone to come fix it.  I have left messages at a Finelli Window place in another part of the state but they won't return my call.

This report was posted on Ripoff Report on 11/20/2012 07:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/fanelli-window-prosinc/POTTSVILLE-Pennsylvania-17901/fanelli-window-prosinc-the-window-pros-they-took-parts-of-my-window-to-get-replacement-p-971724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Handling the Service

AUTHOR: Vernon - (United States of America)

Sir or Mam in Nanticoke, we have taken strides in our service department to better your experience. It is our intention to make all of our customers as happy as possible. It is dis-heartening to hear you have had this experience. We have installed over 55,000 windows in Eastern Pa since 2012. Please call us at 570-516-9184 and I can assure you your problem will be resolved. 
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