• Report: #674858

Complaint Review: Farrara Italian Bakery & Deli

  • Submitted: Thu, December 23, 2010
  • Updated: Sat, December 03, 2011

  • Reported By: Jennifer Maura — Chicago Illinois United States of America
Farrara Italian Bakery & Deli
1241 S US 1 Vero Beach, Florida United States of America

Farrara Italian Bakery & Deli Vero Beach FL Farrara's Bakery and Pastry Shop They took me for over $100 bucks! Phoney Italian Pastry shop in Vero Beach. Only good for those who never had Italian pastries. Vero Beach, Florida

*General Comment: Farrara's Bakery in Vero is Still the Best for Italian Pastries & Cakes

*Consumer Comment: Ferrara's Vero Beach

*Consumer Comment: Farraras Italian Bakery & Deli Vero Beach, Fl

*Author of original report: Farrara Bakery & Pastry Shop Italian bakery & deli in Vero Beach

*Consumer Comment: Try one?

*REBUTTAL Owner of company: Farrara Italian Bakery & Deli

*Author of original report: Farrara Italian Bakery Vero Beach

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Myself and my wife are considered something called 's****.>

When we heard of an Italian pastry shop in Vero Beach called Fararras Italian Bakery we were excited and were more excited when we got there and the owner said they were from Brooklyn and continue to keep the family old world charm alive.

So we ordered a ton of pastries that looked fantastic. We were planning on enjoying these later in the evening and also with some company the next day.

Before leaving I noticed they also sold cold cuts. So we decided to purchase a half pound of balogna so we can make some sandwichesforlunch when we got home. When we got into the car, we immediately smelt something that was wrong. It was the balogna.

It was old and we had to throw it out when wegot home. We chalked it up to they are an Italian pastry shop not a deli giving them the benefit of the doubt.

That evening we tried to enjoy some of the pastries and they weren't authentic at all. What was supposed to be different kinds ofItalian creams includingthefamous cannoli cream we didn't get it. It was mostly cheap whip cream taking its place.

I guess for those who wouldn't know any better it might holdup. But we were rather upset to say the least.

Then a friend called to saythat my son and his wife were planning a surprise visit for their20th anniversary and I know how much they love a cannoli cake.

SoI said to my wife, maybe we should call that bakery and explain our problem and maybe they can put together a good cannoli cake and we agreed.

So I called and spoke to the owner and I toldhim the problems we hadincluding the cold cuts he said we probablybought the balognaat a time in the season when they don't get much traffic and that's why it may have had an odor. I couldn'tbelieve it!

But when I told him about the whip cream he assured me that for this cannoli cake only the best and traditional ingredients will be used and he sounded very convincing so I ordered the cake. But he said....

Since this was a special order that also invloved pricey ingredients he needed a $50 deposit. So myself and my wife drove over there and gave him $50 cash.

When we picked up the cake I gave him the balance in cash which was $44. So we now left there very happy that we now have a traditional $94 cannolicake.

Later that evening when we brought the cake out as a surprise we ALL were certainly surprised to find out that he used that cheap whip cream. Did he think we wouldn't know the difference of cannoli cream andPure Whip?We got screwed big time.

When I calledhim for the next few days I couldn't get himon the phone. So we dropped by occaisionally to try and catch him in and when we finally didhewas just about foaming at the mouth with insults and it was quite scary.

That's all we can say. That was ourexperience. Needless to say we are never going back.What a shame and what a sham on that community.

This place is a disgrace!

All we can say is to stay away at all means.


This report was posted on Ripoff Report on 12/23/2010 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Farrara-Italian-Bakery-Deli/Vero-Beach-Florida-32962/Farrara-Italian-Bakery-Deli-Vero-Beach-FL-Farraras-Bakery-and-Pastry-Shop-They-took-me-674858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Farrara's Bakery in Vero is Still the Best for Italian Pastries & Cakes

AUTHOR: Islandbay - (USA)

Well ,  I am a true blooded italian. And I must say it's not Farrara's in NYC , but their pastries and cakes are with out a doubt very good.I 've be going there since its been open. The owner Freddie and his wife put out a very "italian" assortment of breads and pastries, and all are delicious. Because you recieved a 1/2 lb. of Bologne that was bad, you are really out of line to say that THE BAKERY is so bad ,that ALL is BAD, and that REAL Italians should stay far away from it. Remember it's a bakery! They may have taken on a small line of cold cuts to accommadate their customers. By the way Jack , it seems as though you can't even SPELL Italian,or BOLOGNE correct,much less know about their entire business, certainly not enough to condem the whole place!Farrara, probably added bologne to the cold cut list as a courtesy .I believe Italian Cold Cuts was their aim . Hard to get Mortadella, Prosciutto, Hard Salami etc, not the Publix americanized brands.The REAL STUFF ! With that in mind, I would venture to say that Bologna wasn't a fast mover.I do however agree, there is NO excuse for anyone to sell anything bad or tainted, but mistakes do happen.By the way, I see that you added to this complaint  $ 94.00 in pastries and cake . In your City-Data  complaint You never mentioned, how your wife tried to return ,or recieve some type of reimbursement. That would make the whole difference to me! Not the BOLOGNE your trying to feed everyone!!!
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#2 Consumer Comment

Ferrara's Vero Beach

AUTHOR: lynn - (United States of America)

First of all, they are from Boston, MA not Brooklyn, NY.  Being from LI as well and having the best of the best all my life Ferrara's certainly measures up for here.  You seem like the type of person that complains no matter what.  Nobody does Italian like New York, not even Chicago.  And yet plenty of NY'ers go there and are satisfied. 
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#3 Consumer Comment

Farraras Italian Bakery & Deli Vero Beach, Fl

AUTHOR: Roberto Samson - (USA)

Myself and my wife of 40 years just filed a report against these guys and it has to do with the sanitary conditions they couldn't care any less about. Please refer to our report just filed. We really have spent way too much time on this. Say what you want, these guys gotta go. God bless, the Capeci's.
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#4 Author of original report

Farrara Bakery & Pastry Shop Italian bakery & deli in Vero Beach

AUTHOR: Jennifer Maura - (United States of America)

Thanks for the update. Are you the lucky customer? I haven't a clue. Thank God it worked out for you. I am not here to malign the credibility of anyone, just relate my own personal experience which was exactly as what was stated. I am not a tough customer nor hard to please. This is just what happened. Since then I know at least half a dozen friends who went there, most from Long Island, who will never be stepping foot in there ever again. What could I say. This is my situation. Thanks fo your reply.
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#5 Consumer Comment

Try one?

AUTHOR: Ramjet - (U.S.A.)

I think if I was going to spend that much money at any bakery I'd never been to before, I'd try a couple first.

Also you know as well as I do that there is variation among the bakeries in Chicago too. They are different in many ways, and should be.

I'm not sure I buy this report.

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#6 REBUTTAL Owner of company

Farrara Italian Bakery & Deli

AUTHOR: Tommy D - (United States of America)

I find this report very hard to believe.I am Italianfrom L.I.N.Y. and I moved to Cocoa Beach in 1975. I used the bakery to create my wedding cake, which had a scumptious cannoli cream filling. The 30lbs. of assorted Italian cookies were wonderful. I refuse to believe that I was the lucky customer. I would have to guess that you are customer that is usually hard to please and a complainer.By the way this is how you spell bologna. You state that you have been coming down for years. It took you how long to find this great Bakery?Thank you....Thank you very much. Keep up the good work Farraras!

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#7 Author of original report

Farrara Italian Bakery Vero Beach

AUTHOR: Jennifer Maura - (United States of America)

Farrara Italian Bakery in Vero Beach took us forMUCH more than $100 including all of the original pastries and cold cuts we purchased that were allthrown out. It's a shame that they chose a popular name for their establishment just to try and ride the success of those who made that name so famous. I guess they knew they were well below standard and couldn't make it using their own name so they tried to capitalize off of others success.

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