- Report: #1128026
Report - Rebuttal - Arbitrate
Complaint Review: Fast PC Solutions
Fast PC Solutions9460 S. Union Square, Ste 102, Sandy, UT 84070 Sandy, Utah USA
Fast PC Solutions and firstname.lastname@example.org Criminals Behind the Mormon Curtain Deceive and Mislead Elderly Couple to Steal Savings Sandy Utah
*General Comment: BBB Accreditation? I think NOT!
*Consumer Comment: They Prey on the Elderly
*Consumer Comment: This company is as Dishonest as it gets
*Author of original report: Another Update in Response to Lies
*Author of original report: Customer Service Manager is a Practiced Liar and Poor Reader
*Author of original report: Further Update on these Scum
*Author of original report: Further Problems with These Parasites
*UPDATE Employee ..inside information: This could have been avoided
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My father is an elderly man in his seventies and was scammed *very* recently by a man representing himself as what sounded to him like "Anthony Hopkins" over the Internet. Please read this report because these people are being reported repeatedly to credit card companies, but so far nobody has been able to shut them down. If you know somebody who is thinking of using their service, tell them not to do so. If you know someone who has already used their service, tell them to file a dispute due to fraud with the credit card company immediately and have the account number changed before further damage can be done.
My father attempted to access his e-mail address and could not remember his password. A link on the screen asked him if he needed assistance accessing his account, and so, thinking these were representatives of the company who held the e-mail account (a corporation we all know), he clicked on the link. Being naive regarding such scams as this one, he gave the man on the phone remote access to his computer. The immediate result was that the man started sifting through his computer folders and files indiscriminately and told him that there were hundreds if not thousands of processes occuring on his computer even as they spoke. Imagine that: processes!? On his computer!? Yes, even as they spoke.
The man then "cleaned" my father's computer of all infections and told him that he needed many solutions running concurrently to proctect his security while online. He then told him that if he would only purchase three different solutions, for a one time charge on each of the low, low price of $75, that he would never have to buy another antivirus program or yearly subscription for his computer ever again. My father is in his seventies. He agreed to the sale and the removal of his previous properly functioning security solution. This action left my father's computer compromised and unsafe for use while connected to the Internet, for the storage of personal information, and for the purpose of any commercial digital transaction.
The man attempted to help my father regain access to his e-mail account, but my father couldn't remember the answers to his security questions, although he did manage to get my father to reveal such sensitive personal information at his date of birth, which when combined with other information publicly available would allow criminals such as these to do great and injurious harm to my parents' good name, reputation, and financial stability. When "Anthony Hopkins" could not get my father to remember his security questions, he told him that he wiped out that e-mail account and that my father would have to establish a new one. The man then set up a fraudlent email account in my father's name using personal sensitive data.
The criminal did not understand that the reason my father did not know the answers was because he wasn't the one who set up the initial e-mail account. When my father told me what had happened, I accessed the "wiped out" account in less than five minutes. All the e-mails and photos that my father cares about were still there, safely protected because he couldn't remember the answers to security questions he never knew.
What did my father pay for the access to his e-mail account, which they could not provide, and for the "cleansing" and disabling of my father's security software--in addition to the installation of keylogging and trojan software, with a remote access backdoor included? $349!
I checked the history of Fast PC Solutions after we reported them to my parent's credit card company. They've had a Better Business Bureau account open for one year. During that time, they've received 11 complaints. Two of those complaints were reproduced online by the BBB on their website. In both instances, although the complaints were not exactly the same, the company's response was more a less a form letter that said something like the following:
Dear Blah, Blah, Blah,
We cannot issue you a refund because on such-and-such date, you contacted us, we spent 3 hours fixing various issues with your system, and when we were finished we restored access to your e-mail account for which you contacted us.
Are you seeing what I'm seeing? I'm guessing you are. So, who are these criminals? Well, the Whois report says that we are dealing with one Joe Darger, if that's even his real name, located either in Australia or Sandy, Utah, depending on where you get the info. Could could be in China, Russia, or Nigeria for all I know. The email addresses associated with the fradulent activity are as follows:
The fraud case handler with my parents' credit card company told us that they were receiving a large volume of complaints regarding these people.
They will eventually be brought down. We are also filing reports with various American and International criminal investigation agencies regarding
this situation. I hope your loved ones aren't taken advantage of like mine were. Good luck.
This report was posted on Ripoff Report on 03/03/2014 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-PC-Solutions/Sandy-Utah-84070/Fast-PC-Solutions-and-gatewaylinkptnet-Criminals-Behind-the-Mormon-Curtain-Deceive-and-1128026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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