• Report: #1102463

Complaint Review: Federal Student Loan Alliance

  • Submitted: Tue, November 26, 2013
  • Updated: Tue, November 26, 2013

  • Reported By: Ann — Huntington Beach California
Federal Student Loan Alliance
202 Fashion Ln #207 Tustin CA 92780 Tustin, California USA

Federal Student Loan Alliance FSLA DO NOT ENROLL OR PAY ANY FEES TO THIS COMPANY-SCAM ALERT Tustin California

*Consumer Comment: Please Return Phone Calls/Still Waiting

*Consumer Comment: Prove it

*REBUTTAL Owner of company: we help people

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 To all consumers with Student Loan Debt I beg of you not hire this company. I worked for this company for two months and never have in all of my fifty years seen such an unprofessional organization. I would also like to mention that I have never filed a complaint against a company before but this is by far the worst I've seen.

This company is charging upfront fees and a monthly service fee to process student loan consolidation for consumers with federal student loans. Agents at this firm are lying to consumers in regards to qualifications for programs and not disclosing the $29.00 monthly maintenence fee they charge. All of these programs are offered by the department of Education and the forms can be found online-

Federal Student Loan Alliance is charging various fees depending on what the consumer owes, which ranges from $495.00 to 795.00 and 1% of anything over 100,000.00. Per the Department of Education the work to consolidate is the same for any size loan balance. The agents dont tell you that you will pay aprox $319.00 a year directly to Federal Student Loan Alliance for them in most cases to do nothing. BUYER BEWARE.

One agent specifically is outwardly lying to clients about the program they qualify for and the new consolidated payment. When I brought this to the attention of the processor Kati, she had noticed and seen the same issues but would not address the non-compliance with either owner. I also requested to know why we were charging a monthy service fee for clients that didnt need our services after their consolidation was completed. BUYER BEWARE

This office has no compliance or oversight on what the consumer is being told. All they care about is making money and taking full advantage of the student loan debt crisis. Anyone who has hired this company I would strongly suggest that you get your money back and cancel. There are ethical companies, non-profits that are compliant and ethical.Because I spoke out about the issues regarding compliance I was let go the following week.

For all consumers please note do your homework and research and know you dont have to pay to get your loans consolidated and you dont have to pay for loan forgiveness either. STAY AWAY FROM THIS COMPANY !!! THEY ARE NOT HONEST !!

 


This report was posted on Ripoff Report on 11/26/2013 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Federal-Student-Loan-Alliance/Tustin-California-92780/Federal-Student-Loan-Alliance-FSLA-DO-NOT-ENROLL-OR-PAY-ANY-FEES-TO-THIS-COMPANY-SCAM-AL-1102463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Please Return Phone Calls/Still Waiting

AUTHOR: Coret - (USA)

Hello Sir,

 

If you say that you are a respectable company, then why haven't you returned messages to your clients?  I have left you messages 3 times in the last 7 days; your company has debited my account with this unauthorized fee of $29 twice within a 10 day period. Show us that you are not scaming your clients by addressing these issues immediately.  I am sure that I am not the only one that will be waiting for a return phone call. I will be waiting to hear from you. 

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#2 Consumer Comment

Prove it

AUTHOR: WhiskeyLove79 - ()

I have also filed a complaint regarding this company. I am a student struggling to pay back student loans. I have been in contact with your company since October of 2014. I paid for your "services" only to begin recieving collection calls from Sallie May and Navient after being told that PAUL HALLIGAN would be placing them in forbearance. I ended up doing this myself, also filing for income driven repayment on my own, and getting that approved and payments started. I have been in constant contact with your company regarding the lack of contact and have been given the run around for MONTHS now. I have ALL communication documented via email and I have also just filed a complaint with the BBB. If you help people, PROVE IT. Give me back my money and make good on your word. I am not stopping until this is made right. My next step is small claims court.

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#3 REBUTTAL Owner of company

we help people

AUTHOR: jeff - ()

we are a consumer advocacy group and we help many clients reduce their federal student loan payments.we have helped over 500 clients.at the end of november a disgruntled employee anouchka farion posted bogus negative claims against our company.we have over 500 happy clients and if anybody would like to verify we have countless testimonials.we are a upstanding company and we have never had an unresolved complaint.

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