Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to US BankCard Center for its high level of dedication to its customers, employees and outside sales team.

Since 1999, US BankCard Center remains a premier provider of credit card processing solutions and related merchant account services for small to midsize business owners in the U.S. They guarantee customer satisfaction by offering new and existing merchants turnkey payment solutions at the lowest rates guaranteed with expert LIVE U.S. based customer service and technical support 24x7x365. US BankCard Center enhances the way their customers, sales team and Independent Sales Offices do business.

Ripoff Report’s discussions with US BankCard Center have revealed an ongoing commitment by the company to customer and employee satisfaction. This means that they can expect that US BankCard Center will take all actions necessary to find a mutually satisfactory resolution to any issues or concerns that may arise.

The information provided in this report below is based on comments made by Greg Slote during an on-site inspection held by a third-party verification company with no biases toward Federated Payment Systems.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Federated Payment Systems is a credit card processing center and merchant account provider operating in both the United States and Canada. Their business model is to focus on improving the operating procedure of small to mid-size businesses by helping them save on operating costs while at the same time providing efficient and excellent customer service. Federated Payment Systems acquires leads through internet advertising and by purchasing targeted call lists in which their employees at the call center contact the potential clients. Once a client expresses interest, an appointment is set and confirmed and they will meet with a sales rep to review the services offered. All sales appointments are reported to and reviewed by the regional manager. Leads are also generated by client referrals and if any of those leads result in a sale, the client is paid a referral fee.

Once a sale is generated, the application is reviewed by the risks and underwriting department. Once approved, a welcome kit is sent out to the customer which includes operating instructions for the equipment. The equipment is then sent out to the client. The new system gets activated and tested. Customer service department is directly involved to handle any initial questions. Thereafter, clients can contact merchant support which is available 24 hours a day, 7 days a week.



US BANKCARD CENTER CUSTOMER CARE & COMPLAINT RESOLUTION

At times, a client may not feel satisfied with the product or services they received. Upon receiving a complaint from an unsatisfied client/customer, a representative from whichever department is involved will contact the customer. The supervisor from that same department well be informed of the complaint as well as all actions taken to rectify the situation. Recently, a client contacted Federated Payment Systems complaining that the equipment he was sent was very difficult to understand and to use. Federated Payment Systems, at its own expense, sent the client new equipment that was operated in a different manner which made it easier for the client to understand and use. This is not a common complaint, however. All equipment is thoroughly tested prior to being shipped.

Merchant support helps all new clients to operate and understand the equipment, therefore it is very rare that clients call to complain about the use and operation of the equipment. To resolve this issue, Federated Payment Systems immediately shipped the client new equipment. Merchant services followed up to ensure everything was working properly. The client was very pleased on how fast the situation was resolved. Once a client complaint is resolved they are sent a satisfaction survey. If any client fills out the survey and gives a rating which is below an outstanding receives a follow-up call by either customer support or merchant services. To ensure that a potential client fully understands all details and is fully aware of the company’s processes, all new clients fill out the contract with a sales rep present to answer any questions. The client initials every page. Once the contract is complete, the client then reviews it and signs the last page in front of the sales rep.

Federated Payment Systems also has protocols in place for dealing with employees who may not be performing up to the expected standards to ensure that they are treated fairly, even if they need to be let go. When an employee is not performing up to standards or other work related problems are occurring, they are first given a verbal warning to get back on track. If that warning does not work they are then given a written warning. If they still do not improve, they are given a final warning. If all that fails, they are then terminated from employment. All employees are issued an employee handbook in which they must sign a “do not compete” order. If they violate that order, or if they are caught stealing customer information, they are terminated immediately.

In response to a complaint posted about Federated Payment Systems on Ripoff Report, Vice President of Marketing Greg Slote states that they have increased employee training and staff meeting. Additionally, all employees are instructed to make customer satisfaction their number one priority. Mr. Slote also recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “Federated Payment Systems appreciates the opportunity to remediate any complaint or issue that may arise from consumers, customers, clients or employees. [This program] allows the business to help resolve the problems.”

US BANKCARD CENTER / Statements from the CFO Evan Schweitzer

"US BankCard Center addresses the credit card processing and merchant services needs of small to midsize independent business owners. Since we are independently owned and operated just like our customers, we have a strong understanding of what merchants need when it comes to reducing costs and growing profits. Since our founding in 1999, we make every possible effort to ensure that all customers, employees and sales team members have a positive experience. USBC’s focus on our customer’s satisfaction starts with the quality of our sales and customer service teams. From recruitment, hiring and through continuous training, our sales and customer service teams are consistently looking for ways to incessantly satisfy our customers. It is because of our hard working sales team and customer service employees that USBC achieves total customer satisfaction.”

Mr. Schweitzer assured Ripoff Report that the business continues to refine their products and services to confirm the highest possible level of customer satisfaction.

In speaking with other members of the US BankCard Center’s team, a customer service manager confirmed Mr. Schweitzer’s thoughts, “All customer support representatives undergo an intensive 5-week training program to make sure that they can understand and resolve any and all customer issues." US BankCard Center thoroughly reaches out to all customers, employees and sales team on a regular basis to ensure optimal satisfaction.

US BankCard Center’s takes employee satisfaction just as seriously. One of US BankCard Center’s independent sales representatives recently informed us, “My Regional Sales Manager and Sales Support team is there whenever I need help. My customers are happy because they have round-the-clock world class customer service.” Ripoff Report was pleased to learn that US BankCard Center is totally committed to merchant customer and employee satisfaction.



STATED IMPROVEMENTS FROM US BANKCARD CENTER.

US BankCard Center extended the length of our initial sales training and instituted evening advanced trainings each week for our independent sales representatives.

US BankCard Center doubled the size of our sales support team dedicated to answering any of their questions quickly.

US BankCard Center added close to a dozen customer service experts to help reduce hold times and provide the highest level of support.

Each customer service / technical support representative undergoes a rigorous 5 week training program before getting on the help desk phones.

US BankCard Center upgraded our agent portal to make sure all sales representatives have the latest tools they need to efficiently and effectively manage each of their customer accounts.

US BankCard Center conducts a “Merchant Check-up” by contacting all merchants on a quarterly basis to review their accounts further ensuring we deliver the best customer service and technical support.

US BankCard Center added new programs and developing vendor partnerships to provide our merchant customers additional ways to grow their business and increase profits.

At US BankCard Center security is critical in our industry, so we conduct criminal background checks on every single employee as well as all contracted sales representatives.

In summary, after our review with representatives of US BankCard Center and their customers, Ripoff Report is convinced that US BankCard Center is committed to quality delivery of services resulting in total client, employee and sales team satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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