• Report: #1116842

Complaint Review: FedEx

  • Submitted: Sun, January 19, 2014
  • Updated: Sun, January 19, 2014

  • Reported By: H Dusing — Los Angeles California
181 S Central Ave Los Angeles, California USA

FedEx lost package, refuses to communicate and to resolve the claim Los Angeles California

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Everything started after I decided to sell my Apple MacBook Pro (late 2013 model) to a friend. We agreed that she would pay me for my barely used one $3,000.00

Since we both don't live that close, we also agreed that I will send it to her as a FedEx Express COD package, so she would get the MacBook and I would get the money order.

So on Tuesday 12/17/2013 I tendered the package to a FedEx Office in Downtown LA. The value was correct declared, the label was clearly visible and no one could tell that the content is a MacBook Pro (see picture 1).

The package was supposed to get delivered on Friday 12/20/2013 but it never arrived (see picture 2).

I called several times the customer service and they told me I should be patient. Okay I sent it during the holidays, delays can happen. I was assured that it would get delivered on Monday 12/23/2013. [continued below]....

..... I had no worries.

On Monday 12/23/2013 it got, guess what, of course, not delivered.

So I called in again on Tuesday 12/24/2013. Since the package wasn't scanned since Thursday the week before I asked to connect me to the responsible FedEx location. The location manager assured ( / lied to) me that the package is out for delivery but unfortunately the courier forgot to scan the package on his tour earlier this day but it would get delivered for sure.

Again nothing happened and Christmas passed by. After no new tracking scans nor delivery attempts I decided to file a lost package claim on Friday 12/27/2013 via email and also sent it in written form using good old USPS (see pictures 3 & 4). In case FedEx is reading this I'm talking about claim no 1227118326.

My friend was tired of waiting and bought another MacBook Pro somewhere else. Now the waiting game started. FedEx says on their website they usually resolve every claim within 5-7 business days.

Unfortunately not my claim. So I called again the customer service and every time I got told to be patient and someone would call me back the next business day. First of all, I never received a call and after I called in (again) they told me the same thing like the day before (be patient and wait for our callback).

It's now over three weeks since I filed the claim and still no resolution or real communication with me. Apparently the claim is now under review by the cargo claims management (whatever that means) . It seems FedEx tries to sit the situation out.

The only thing I'm asking for is finally a resolution of the claim or my MacBook Pro back. I'm tired of waiting! If the package is lying in a corner of some facility just deliver it back to me! I am more than PISSED! FedEx, just get your stuff together. If the MacBook was stolen it will NOT magically re-appear after more than a month. Just pay me. Period. 

This report was posted on Ripoff Report on 01/19/2014 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/Los-Angeles-California-90012/FedEx-lost-package-refuses-to-communicate-and-to-resolve-the-claim-Los-Angeles-Californi-1116842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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