• Report: #1125793

Complaint Review: FedEx

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  • Submitted: Sat, February 22, 2014
  • Updated: Sat, February 22, 2014

  • Reported By: Valerie — Olympia Washington
FedEx
Olympia, Washington USA

FedEx Federal Express Fedex too lazy to deliver to apartment on third floor, so ditches packages in office Olympia Washington

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On two separate occasions over the past month, Fedex has refused to deliver packages to my apartment unit, even though I am home and can easily answer the door. Fedex drops them off at the manager’s office, lying to them that I am “not home,” without knocking on my door or leaving a door tag, or probably even coming up to see if I am home. I live on the third floor, so it involves climbing two flights of stairs. Many other residents in this complex who live on the second and third floor are reporting similar complaints of Fedex finding many ways to avoid delivering packages to their door, presumably out of laziness. The apartment manager confirms many such reports, so it isn’t just me. It is always Fedex.

This time, the package that Fedex dropped off was a large box of perishables that would not have lasted until Monday. They dropped it off late in the afternoon today—a Saturday—at an office that was soon closing and would not reopen until Monday morning. It was only by my own luck that I caught the staff on their way out and was able to retrieve the box, which I myself had to then carry across the apartment complex and up the stairs. But at least I caught it, only because I had been waiting all day here for the delivery, and also because they have pulled this stunt before so I suspected what they had done—ditching the package in the office because it was easy and effortless for them.

I am completely fed up with Fedex and will never use them again. I have received no help from the main line when I have called voicing these complaints, except the standard line that they will initiate a tracking that will take 24-48 hours. That would not help with perishable food products that may sit in a warm office that is closed until Monday morning. This is deplorable behavior by a company that used to value service to its customers.


This report was posted on Ripoff Report on 02/22/2014 07:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/Olympia-Washington-98502/FedEx-Federal-Express-Fedex-too-lazy-to-deliver-to-apartment-on-third-floor-so-ditches-p-1125793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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