• Report: #1050169

Complaint Review: Festiva Adventure Club

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  • Submitted: Sat, May 11, 2013
  • Updated: Sat, May 11, 2013

  • Reported By: poohbearno1 — Maryland
Festiva Adventure Club
1 Vance Gap Road Asheville, North Carolina USA

Festiva Adventure Club Save yourself the time, money, and headache. Asheville North Carolina

*UPDATE Employee: Close to travel date and refunded

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 On April 30, 2013 I called into the Feistiva Adventure Club call center to inquire about upcoming travel dates .I spoke with a very pleasant agent by the name of Rebecca. She informed me that there were accommodations available at Sandcastle South Beach Resort that fit my travel dates and needs. She advised me that I would be required to complete a 120 min presentation for a timeshare in order to get the deal which was being offered for that particular resort. I was perfectly fine with the stipulation, as I already own a timeshare in Florida, and was looking forward to possibly purchasing a second. I booked the reservation with Rebecca, securing the one bedroom suite on my credit card paying everything in full.

I was given a confirmation number over the phone and told that an email would be sent to me. I was also told to check the website in 48 hours to print out all relevant information needed for check-in. On May 3, 2013 I checked the website (www.festivareservations.com) several times to print out the information as instructed and was unable to. I tried for several days to access my information on Feistiva’s website to no avail.

Finally on May 7th I called into the call center to find out why I was unable to retrieve the information from the website and that’s when my nightmare began. I spoke to an agent by the name of Scott and was informed that although the funds had been taken off of my credit card I did not have a reservation number showing in the computer for the suite I had booked. I was told that he needed to check on some things and call me back. I never received a call back.

I called back into the call center on May 8th and requested to speak only with a manager (as my travel date were approximately 2 weeks away). I spoke with Christy Chastain. Ms. Chastain informed me that I had been sold a package deal that was not available.

Apparently the Festiva agent overbooked the allotted number of rooms available for the resort. At no time, prior to me calling was I informed that there was an issue with my reservation. I informed Ms. Chastain that there was less than 2 weeks before my travel date and it was during a busy holiday weekend (Memorial Day and Bike Week)and that made it extremely difficult if not impossible to find and reserve accommodations at this point.

I stressed to her that Festiva needed to fulfill their part of the oral contract that we had entered into. I called everyday for the following 3 days only to be placed on hold until the phone disconnected or to be told that I would receive a return call that NEVER happened. At the end of this horrible ordeal, I was told there was nothing Festiva could or would do to resolve the situation. Basicly, they had taken my money and left me with no hotel accomadations. This left me and my family scrambling with only 8 days left until travel day with no place to stay.

Fortunately, today I was able to find accommodations, however I was forced to pay double the amount. I would like to warn everyone to stay far far away from this company. They make promises and take your money and are unable to render the services.

This whole ordeal has made my vacation planning extremely stressful. BEWARE and TAKE HEED BEFORE DEALING WITH FESTIVA ADVENTURE CLUB.

This report was posted on Ripoff Report on 05/11/2013 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Festiva-Adventure-Club/Asheville-North-Carolina-28805/Festiva-Adventure-Club-Save-yourself-the-time-money-and-headache-Asheville-North-Car-1050169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Close to travel date and refunded

AUTHOR: fachelp - ()

We apologize for any inconvenience.  Our priority is to put families on vacation.  We did attempt to accommodate your group however at the busy time of year and being close to the travel date, we were not able to.  We did refund the money immediately and again, we do apologize for any misunderstanding. 

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