Complaint Review: Festiva Resorts - New Orleans Louisiana
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- Author Not Confirmed
- Festiva Resorts 519 Frenchmen Street New Orleans, Louisiana United States of America
- Phone: (504) 943-3100
- Web: www.festiva-frenchmen.com
- Category: Questionable Activities
Festiva Resorts Unscrupulous Promotions New Orleans, Louisiana
*UPDATE Employee: Contact Us
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Festiva and their associate, "Vacation Tour and Travel, Inc." are unscrupulous at best. We were promised a "free 4 day cruise" for attending a sales presentation in New Orleans. We attended said presentation and politely declined to purchase a "time share." We were given our "certificate" for said cruise. We can only use their "associate" to book the cruise. Several months went by and we have recently called to book our trip. Surprise! The free cruise will cost us over $300.00 each.
Of course I looked around on the internet and I can book the cruise in a better stateroom for less money (including taxes, port charges, etc.) at numerous legitimate businesses. So I then decided to check on "Festiva" and "Vacation Tour and Travel, Inc." and their reputation/complaints. Talk about shady trade practices.
I am considering contacting "Carnival Cruise Line" directly to let them know of the reputation these companies have and the effect it could be having on the "Carnival" name. I can't imagine Carnival wants their brand sullied with this type of sham.
This report was posted on Ripoff Report on 02/04/2011 05:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/festiva-resorts/new-orleans-louisiana-70116/festiva-resorts-unscrupulous-promotions-new-orleans-louisiana-691004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Contact Us
AUTHOR: Festiva Rep - (USA)
SUBMITTED: Tuesday, February 08, 2011
Robert, We are sorry to see you are having issues with your cruise. We take
customer service very seriously and would like the opportunity to
resolve your issue. Please send your contact information to
comments@festiva.travel and I will have a manager contact you. Thank
you.
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