- Report: #1091564
Report - Rebuttal - Arbitrate
Complaint Review: festival dental
festival dentalsurprise, Arizona USA
festival dental incorrect billing consistent billing issues surprise Arizona
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
It is unfortunate the this dental office cant get thier billing straight. I first like to say the dentists at this office are great and very well train. For that reason alone we have gone here for the last 4 years, and we have never been happier with the work.
Now for the bad, the billing and benefits coordinator are horrible. Over the passed four years we have considently been incorrectly charge. We go in being told one price then once the work is done we are told something else. The reason they give you is because are insurance did not cover the amount. Well if they knew how to send the bill to the insurance company that wouldnt be the case.
Every time they bill my insurance they code in statement incorrectly. Then I need to conferences call both my insurance company and the festival dental to get the amount corrected. The last time I we did this I found the festival dental actually owed me money, and of course rather then given me the money back they gave me a credit.
I have finally has enough, thelasttime I went in, I ask the benifit coordinator (Kirk) tocall the insurance company before the work was done to very the coverage. I was told what was going to covered and my portion would be 616.00 and that insurance would cover the rest. I paid my part at the time of service, and of course they they sent me a bill for another 175.00. I then questioned the amount. Then 30days later I got the same bill but now it was 735.00. When I call them about this I was told that my insurance didnt cover the service, when I asked way they told me previously that my insurance was covering it. The response was "well this is your problem and you need to pay or we will send it to collections". I then offered to paythe 175.00 they originally billed me for and they refused saying again the amount will go to collection.
This place has good dentist but horrible billing practises. Its to bad that they resort to strong arm tactics to hussle people out of their money. I will caution anyone who goes here.
This report was posted on Ripoff Report on 10/12/2013 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/festival-dental/surprise-Arizona-85379/festival-dental-incorrect-billing-consistent-billing-issues-surprise-Arizona-1091564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.