• Report: #1108120

Complaint Review: Fidelity Warranty Services Inc

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  • Submitted: Wed, December 18, 2013
  • Updated: Wed, December 18, 2013

  • Reported By: Christina W. — Washington Dist of Columbia
Fidelity Warranty Services Inc
500 NW 12th Ave Deerfield Beach, Florida USA

Fidelity Warranty Services Inc DO NOT WASTE YOUR MONEY!!!! REPORT ALL BAD EXPERIENCES!!!! Deerfield Beach Florida

*UPDATE Employee: Fidelity Customer Service

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THIS COMPANY will give you the run around and send you from person to person to frustrate you after you pay a large amount of money for their warranty. Report them on BBB.org, Yelp and any where else you can.

I drove all around town, up to 40 miles out for mechanic tests and paid for diagnostic tests and everything came out with the same parts and work that was covered under the platinum warranty that I purchased, when I asked for their third party verifiier to reveiw the issue and allow the car to cut off and overheat and to come see the lights coming on and off the dashboard, they refused to send someone out.

FIND a GOOD MECHANIC -- YOU WILL PAY LOTS more in time and frustration dealing with Fidelity Warranty Services. This company needs to be out of business. I paid for platinum service and a diagnostic test and NOW I have to pay for my own repairs. They said that a diagnostics test isn't good enough and THEY WILL NOT be sending anyone. Although, they say they did NOT verbally say that, but when I ask them directly will they send someone, they DO NOT respond and read the same portion of the reports, saying that they didn't see a check engine light come on and that is that...

One representative Harry (AG2) refused to answer and decided to just HANG up the phone, because I asked him the same question, so not answering and hanging up was his response. 

THIS company doesn't care how severe the damage is they will KEEP denying you. 

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This report was posted on Ripoff Report on 12/18/2013 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fidelity-Warranty-Services-Inc/Deerfield-Beach-Florida-33442/Fidelity-Warranty-Services-Inc-DO-NOT-WASTE-YOUR-MONEY-REPORT-ALL-BAD-EXPERIENCES-1108120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Fidelity Customer Service

AUTHOR: Fidelity Warranty Services Customer Service - ()

We are very sorry to hear you were not pleased with your Fidelity Warranty Services claims experience. We would very much like to investigate the situation. Please send your claim number and contact information to jmainfo@jmagroup.com, so we can address your concern in a timely manner. Thank you!

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