• Report: #1040365

Complaint Review: fido

  • Submitted: Wed, April 03, 2013
  • Updated: Wed, April 03, 2013

  • Reported By: rollie — oshawa Ontario
Internet, Ontario United States of America

fido interbrand migration early cancellation fee Internet, Ontario

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Under the interbrand migration program between Fido and Rogers, I switched my mobile plan from Fido to Rogers. I was 15 months into a 36 month contract with Fido and was told by Fido's e-chat representative that as long as I was more than 1 year with them and up-to-date in all my bills, they would waive the full early cancellation fee (ECF). When i got my bill, i was charged the full ECF and when I called in, they said I am not eligible since I got an iphone with my Fido contract. I believe that this is unfair as it is not stated anywhere and I was not told that this would be a problem.  I escalated my situation and the manager was able to bring the ECF down to $210.  It is better but I still feel that the $100 ECF should be honored.

This report was posted on Ripoff Report on 04/03/2013 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/fido/Internet-Ontario-/fido-interbrand-migration-early-cancellation-fee-Internet-Ontario-1040365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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