Dolores
  • Report: #419887

Complaint Review: fieldinspectioncompanies.com

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  • Submitted: Tue, February 03, 2009
  • Updated: Wed, May 16, 2012

  • Reported By:lake forest California
fieldinspectioncompanies.com
Internet U.S.A.

Field Inspection Companies - Great Web Products no delivery of product Internet

*General Comment: I've tried

*REBUTTAL Owner of company: Please contact me through PAYPAL

*General Comment: Fieldinspection.com

*Author of original report: Update

*REBUTTAL Owner of company: UPDATE: seems that Pay Pal caused this mess

*REBUTTAL Owner of company: UPDATE: seems that Pay Pal caused this mess

*REBUTTAL Owner of company: UPDATE: seems that Pay Pal caused this mess

*REBUTTAL Owner of company: UPDATE: seems that Pay Pal caused this mess

*REBUTTAL Owner of company: THIS PERSONS FACTS ARE NOT ACCURATE

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I bought an ebook in December of 2008 online from www.fieldinspections.com for $9.50. The site advertised instant download of the product after purchase. After charging my card, the link to download the product was dead.

I immediately emailed the company, and asked to either refund the money or provide the ebook. I did not hear back from them for six days. After two days of not hearing back from them, I purchased an ebook on the same subject from a different online retailer, and was able to download it immediately. I emailed the company again and told them not to bother sending the book, since I had to buy a different one. I told them to refund the money.

4 days after that (six days after I purchased my 'instant download' ebook), I received an email from the company with the book, and no response to all my previous emails. I didn't open the attachment. I wrote back and told them I didn't want the book, as I requested I wanted a refund, since I'd already bought a similar book after not hearing from them or receiving the product. They have not responded or refunded my money, it's been a month.

I can't imagine a book produced by this company will be of competitive quality, their customer service is a joke.

Anonymous
lake forest, California
U.S.A.


This report was posted on Ripoff Report on 02/03/2009 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/fieldinspectioncompaniescom/internet/Field-Inspection-Companies-Great-Web-Products-no-delivery-of-product-Internet-419887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 6Employee/Owner
Updates & Rebuttals

#1 General Comment

I've tried

AUTHOR: Taratay - (United States of America)

I have emailed paypal 3 times and they say the same thing every time, file a dispute. So I tried that but then the product idea number can't be found. I can try again but so far their customer service is a joke.
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#2 REBUTTAL Owner of company

Please contact me through PAYPAL

AUTHOR: Great web products - (U.S.A.)

Hi,

Please contact us via email through PAYPAL.  We could not determine which purchase was yours. We will be more than happy to email the product directly.

thanks
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#3 General Comment

Fieldinspection.com

AUTHOR: Taratay - (United States of America)

 I am not writing because I was ripped off, I am just trying to get a hold of someone at fieldinspection.com. I ordered the manual from my phone not realizing it was only an instant download. I tried sending an email from contact us and that email does not go through. I did not use pay pal, I used my credit card. I do not care about the 9 bucks but I really want the manual. If anyone reading this knows the persons email that I can contact, that would be great.
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#4 Author of original report

Update

AUTHOR: Anonymous - (U.S.A.)

The seller of this product refunded my money. As she stated, I never received any of her communications through paypal. I do think this was an honest mistake.

I will also say to think twice before using paypal for virtual products, as they no longer cover them in their buyer protection plan.
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#5 REBUTTAL Owner of company

UPDATE: seems that Pay Pal caused this mess

AUTHOR: Great Web Products - (U.S.A.)

Afteer several days of being spun in circles I finally Spke to some one at PayPal, and boy am I mad. Lets just say that the way PayPal handles the process for disputes with instant downloads caused both ME and the BUYER to be correct.

Here is the email I just sent to the buyer explaining what I just learned from PayPal. I am so frustarted at what PayPal did, I am sure this buyer is being honest so I issued a full refund. I totatly understand shy she wrote what she did and I am sure she will understand why I wrote what I wrote:

Hi MX XXXXXXXXX,

I want to be honest with you and let you know that after using my PayPal account for several years, you are literally the first person to ever place a dispute for a transaction. However I have an update for you.

After several days of phone calls I finally spoke to someone at PayPal who actually was able to help me. The person I spoke with informed me that they never relayed any of my messages to you, the buyer, at any point. Even the one asking for proof of purchase of the similar product. What I was told, was that since my product was "virtual" that the usual buyer protections do not apply "per PayPal policies." No one reviewed the case, they just saw it was a virtual product and blindly decided in my favor and debited your account.

No wonder you got so mad and stated the things that you did on ripoffreport.com. i would have been mad myself had I not heard anything in a month and then was decided against. PayPal seemed to have caused more issues then anything else. On your end I have to assume it states that PayPal saw in my favor (after keeping you in the dark about my comments/notes to PayPal and my willingness to reslove your problem).

Additionally, in my account it states "After careful consideration, we're unable to decide this claim in your favor at this time." They decided against you, and made me think they decided for you. I am mad at them and told them so. I even stated that they need to really clean up the communication issues as it has caused problems for me and made you, my customer, irate. What poor businesses practices on their part.

As much as I would like to see proof of purchase of the other product, I have little doubt that you actually did purchased another product. I sent you a full refund, I just hope you are willing to help clear up this mess posted on the ripoffreport.

On a possitive, I am happy you posted on the ripoffreport.com as it has made me aware of how to handle PayPal in the future, so that my customers are kept happy. So thank you for being disgruntled, as it has made me the wiser.

Thank you

Great Web Products
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#6 REBUTTAL Owner of company

UPDATE: seems that Pay Pal caused this mess

AUTHOR: Great Web Products - (U.S.A.)

Afteer several days of being spun in circles I finally Spke to some one at PayPal, and boy am I mad. Lets just say that the way PayPal handles the process for disputes with instant downloads caused both ME and the BUYER to be correct.

Here is the email I just sent to the buyer explaining what I just learned from PayPal. I am so frustarted at what PayPal did, I am sure this buyer is being honest so I issued a full refund. I totatly understand shy she wrote what she did and I am sure she will understand why I wrote what I wrote:

Hi MX XXXXXXXXX,

I want to be honest with you and let you know that after using my PayPal account for several years, you are literally the first person to ever place a dispute for a transaction. However I have an update for you.

After several days of phone calls I finally spoke to someone at PayPal who actually was able to help me. The person I spoke with informed me that they never relayed any of my messages to you, the buyer, at any point. Even the one asking for proof of purchase of the similar product. What I was told, was that since my product was "virtual" that the usual buyer protections do not apply "per PayPal policies." No one reviewed the case, they just saw it was a virtual product and blindly decided in my favor and debited your account.

No wonder you got so mad and stated the things that you did on ripoffreport.com. i would have been mad myself had I not heard anything in a month and then was decided against. PayPal seemed to have caused more issues then anything else. On your end I have to assume it states that PayPal saw in my favor (after keeping you in the dark about my comments/notes to PayPal and my willingness to reslove your problem).

Additionally, in my account it states "After careful consideration, we're unable to decide this claim in your favor at this time." They decided against you, and made me think they decided for you. I am mad at them and told them so. I even stated that they need to really clean up the communication issues as it has caused problems for me and made you, my customer, irate. What poor businesses practices on their part.

As much as I would like to see proof of purchase of the other product, I have little doubt that you actually did purchased another product. I sent you a full refund, I just hope you are willing to help clear up this mess posted on the ripoffreport.

On a possitive, I am happy you posted on the ripoffreport.com as it has made me aware of how to handle PayPal in the future, so that my customers are kept happy. So thank you for being disgruntled, as it has made me the wiser.

Thank you

Great Web Products
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#7 REBUTTAL Owner of company

UPDATE: seems that Pay Pal caused this mess

AUTHOR: Great Web Products - (U.S.A.)

Afteer several days of being spun in circles I finally Spke to some one at PayPal, and boy am I mad. Lets just say that the way PayPal handles the process for disputes with instant downloads caused both ME and the BUYER to be correct.

Here is the email I just sent to the buyer explaining what I just learned from PayPal. I am so frustarted at what PayPal did, I am sure this buyer is being honest so I issued a full refund. I totatly understand shy she wrote what she did and I am sure she will understand why I wrote what I wrote:

Hi MX XXXXXXXXX,

I want to be honest with you and let you know that after using my PayPal account for several years, you are literally the first person to ever place a dispute for a transaction. However I have an update for you.

After several days of phone calls I finally spoke to someone at PayPal who actually was able to help me. The person I spoke with informed me that they never relayed any of my messages to you, the buyer, at any point. Even the one asking for proof of purchase of the similar product. What I was told, was that since my product was "virtual" that the usual buyer protections do not apply "per PayPal policies." No one reviewed the case, they just saw it was a virtual product and blindly decided in my favor and debited your account.

No wonder you got so mad and stated the things that you did on ripoffreport.com. i would have been mad myself had I not heard anything in a month and then was decided against. PayPal seemed to have caused more issues then anything else. On your end I have to assume it states that PayPal saw in my favor (after keeping you in the dark about my comments/notes to PayPal and my willingness to reslove your problem).

Additionally, in my account it states "After careful consideration, we're unable to decide this claim in your favor at this time." They decided against you, and made me think they decided for you. I am mad at them and told them so. I even stated that they need to really clean up the communication issues as it has caused problems for me and made you, my customer, irate. What poor businesses practices on their part.

As much as I would like to see proof of purchase of the other product, I have little doubt that you actually did purchased another product. I sent you a full refund, I just hope you are willing to help clear up this mess posted on the ripoffreport.

On a possitive, I am happy you posted on the ripoffreport.com as it has made me aware of how to handle PayPal in the future, so that my customers are kept happy. So thank you for being disgruntled, as it has made me the wiser.

Thank you

Great Web Products
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#8 REBUTTAL Owner of company

UPDATE: seems that Pay Pal caused this mess

AUTHOR: Great Web Products - (U.S.A.)

Afteer several days of being spun in circles I finally Spke to some one at PayPal, and boy am I mad. Lets just say that the way PayPal handles the process for disputes with instant downloads caused both ME and the BUYER to be correct.

Here is the email I just sent to the buyer explaining what I just learned from PayPal. I am so frustarted at what PayPal did, I am sure this buyer is being honest so I issued a full refund. I totatly understand shy she wrote what she did and I am sure she will understand why I wrote what I wrote:

Hi MX XXXXXXXXX,

I want to be honest with you and let you know that after using my PayPal account for several years, you are literally the first person to ever place a dispute for a transaction. However I have an update for you.

After several days of phone calls I finally spoke to someone at PayPal who actually was able to help me. The person I spoke with informed me that they never relayed any of my messages to you, the buyer, at any point. Even the one asking for proof of purchase of the similar product. What I was told, was that since my product was "virtual" that the usual buyer protections do not apply "per PayPal policies." No one reviewed the case, they just saw it was a virtual product and blindly decided in my favor and debited your account.

No wonder you got so mad and stated the things that you did on ripoffreport.com. i would have been mad myself had I not heard anything in a month and then was decided against. PayPal seemed to have caused more issues then anything else. On your end I have to assume it states that PayPal saw in my favor (after keeping you in the dark about my comments/notes to PayPal and my willingness to reslove your problem).

Additionally, in my account it states "After careful consideration, we're unable to decide this claim in your favor at this time." They decided against you, and made me think they decided for you. I am mad at them and told them so. I even stated that they need to really clean up the communication issues as it has caused problems for me and made you, my customer, irate. What poor businesses practices on their part.

As much as I would like to see proof of purchase of the other product, I have little doubt that you actually did purchased another product. I sent you a full refund, I just hope you are willing to help clear up this mess posted on the ripoffreport.

On a possitive, I am happy you posted on the ripoffreport.com as it has made me aware of how to handle PayPal in the future, so that my customers are kept happy. So thank you for being disgruntled, as it has made me the wiser.

Thank you

Great Web Products
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#9 REBUTTAL Owner of company

THIS PERSONS FACTS ARE NOT ACCURATE

AUTHOR: Great Web Products - (U.S.A.)

There are several facts that she is leaving out that are very important.

1) I am a small businesses and to say my customer service was poor is rediculous. She knows it is rediculous and that is why she did not write when in December she made the purchase. This person did purchase my product on DECEMBER 25th 2008. As it happens it was the HOLIDAYS and I was on vacation, so was unable to answer the PayPal email stating that a buyer dispute was posted for this purchase. And yes, thhe download link somehow got broken, but was immediatly fixed.

2) The actual cost at the time was $9.95 not $9.50.

2) She claimed to have sent me several emails to the email address I have listed with PayPal from 12-25-2008 to 12-31-2008. However, I never received any emails from her PayPal listed email account or from her in general stating she purchased another competing product until after I responded to the PayPal dispute. I only knew of her dispute because PayPal sent me an email stating a claim had been made because the download link was not functioning. {PayPal got my email address correct.... She does admit she recieved my email trying to work directly with her and also providing the Ebook. She never responded directly to any of those emails... she went to PayPal and took extreme action.

3) I sent her the ebook via email in a PDF format on 12-31-2008. She THEN updated her PayPal Claim stating that she purchased a competing product on 01-01-2009... she just escalated her PayPal claim to a dispute to get her money back. Why did she not make this update inm PayPal before I sent her the product? In my mind it is obvious.

4) In my PayPal claim update, I stated I would happily issue a full refund if she would show proof of purchase of a competitors product somewhere between 12-25-2008 and 12-30-2008. I only requested this because I had already sent her my product, which is a PDF eabook and this obviously could not be returned like a physical prodcut such as a table or chair. If she really did need the information and purchased a competing product instead of waiting for me to respond, then this would not be an issue. SHE NEVER RESPONDED TO THIS SIMPLE REQUEST, even through PayPal.

5) Since she was unwilling to provide proof of purchase of another comparable product during the time I was on vacation (she never provided proof ever), I can only assume she HAD NOT PURCHASED ANOTHER product and just wanted my product for free. That is why I never issued a refund.

6) She claims I never responded in over a month. Truth is, SHE NEVER RESPONDED, so how is that my problem and how does that mean I have terrible customer service.

I took every reasonable method to solve her problem. So "RR," if we switched places, what would you have done? I know if I was in your shoes, I would have just provided proof of purchase of the other product to PayPal or to my email address, which would have resulted in you getting a FULL refund immediatley.

I NOW OFFER DIRECT EMAIL CONTACT ON MY WEBITE (((ROR redacted))) SO ANYONE CAN CONTACT ME AT THE CORRECT EMAIL ADDRESS IF THEY HAVE QUESTIONS.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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