- Report: #1102275
Report - Rebuttal - Arbitrate
Complaint Review: Fiji Vacations / Melissa Pomeroy
Fiji Vacations / Melissa Pomeroy711 West 17th Street Costa Mesa, California USA
Fiji Vacations / Melissa Pomeroy Terrible Customer Service Costa Mesa California
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Their website claims they take the stress out of planning and that they handle all the details of your trip as well as the best rates guaranteed and immediate responses. I unfortunately would have to say this was the opposite service I received for planning our destination wedding in Mexico and honeymoon in Fiji. It was a very frustrating and time consuming process and if I could have cancelled my plans I truly would have. The customer service was unbelievably unprofessional. From the beginning to the end the service provided was inconsistent, incorrect, delayed, non-responsive, unorganized, and inappropriate. Sadly, not one apology was provided for such service.
This report was posted on Ripoff Report on 11/26/2013 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fiji-Vacations-Melissa-Pomeroy/Costa-Mesa-California-92627/Fiji-Vacations-Melissa-Pomeroy-Terrible-Customer-Service-Costa-Mesa-California-1102275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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