• Report: #978622

Complaint Review: filelate.com

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  • Submitted: Thu, December 06, 2012
  • Updated: Fri, December 07, 2012

  • Reported By: KimberlyAyn — Spring Valley California United States of America
filelate.com
8275 S.Eastern Ave Las Vegas Nevada Las Vegas, Nevada United States of America

filelate.com Do Not Do Business with this Co. They say they will electronically file your past yr taxes its a lie! Las Vegas, Nevada

*UPDATE Employee: File Late Is A Software Company

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Filelate.com states on their website that you can electronically file and have back tax return direct deposited. I paid them 60 to prepare and electronically file my 2010 tax return I received an email stating my return was ready for me to print my return it wasnt there after threatening to sue them I was given access to my return and was told it could not be filed electronically after calling the IRS I was told my return would be sent by mail and could not be direct deposited. I demanded a refund for false advertising of course I didn't receive it. I always check businesses thru the BBB my mistake was I didn't do it this time until after I filed my taxes. I filed a complaint with the BBB and IRS. The phone number they have on their site for customer service does not exist. This company has financially devastated me with their lies I plan on during them after all the complaints I have read online I'm shocked they are allowed to continue this business

This report was posted on Ripoff Report on 12/06/2012 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/filelatecom/Las-Vegas-Nevada-/filelatecom-Do-Not-Do-Business-with-this-Co-They-say-they-will-electronically-file-your-978622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

File Late Is A Software Company

AUTHOR: Clarence - (United States of America)

  Good afternoon,

Filelate.com Is a software company. What our services offer to it's end users is the software services to enable a person to fill out their taxes online. I believe most people are confused about the term "DO YOUR TAXES ONLINE" which is true, people can prepare their taxes online, calculate their refunds, enter their W2 income statements and expenses all for the software to compute and provide the clients a calculated refund and or amount owed, based upon their entered credits and deductions. But the term "Do your taxes online" is nowhere the same as "FILE YOUR TAXES ONLINE"  How else, would you term a service that does provide the client's to use it's software to do their taxes online. Visit www.filelate.com and view the home page and the links that are made available for you to find out more information about the service. Like the FAQ or Frequently Asked Questions page, where it provides you all of the must know regarding the services and your responsibilities as a taxpayer. On the same HOMEPAGE is a review of the FAQ and one of the questions that has been addressed is this.

 Q: Can I efile using IRS efile?

A: Yes, for 2011 taxes only. All other years the IRS does not accept electronically, only paper.

As a company, we believe that it is the company's responsibility in making the information available for the client, in order to provide them with the freedom of choice. To choose which services would work best for their requirements. But we cannot do the research for the client. It is the clients RESPONSIBILITY to find about the services and read all there is to know, before they submit their request for processing. PRIOR to check out, the clients are only given one option which is "PAPER FILE" just to re-inforce what had already been stated from the beginning of the Homepage that late returns are simply not electronically filed. And this is a policy that the IRS have. Not ours. It is the company's responsibility to reinforce that information, but all else is for the late taxpayer to know their responsibility is to file on time to avoid any inconvenience on their part. Our job is to create a software that will give them the convenient and easy way to prepare their taxes from home, as opposed to sitting hours at their accountant's office. "But, dress as you like" that's what we believe in, we provide you all there is to know. But if you have doubts about a specific information, there are phone support lines, chat support lines and even ticketing to answer inquiries that you have. 

It's all a matter of understanding what you are buying into, and researching and carefully looking into the information that had already been presented in front of you. And of course, filing on time, and maybe checking the IRS sites for your responsibilities and consequences for filing late.  
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