• Report: #1106182

Complaint Review: Findlay Honda Henderson

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  • Submitted: Wed, December 11, 2013
  • Updated: Wed, December 11, 2013

  • Reported By: 123angry — Las Vegas Nevada
Findlay Honda Henderson
933 Auto Show Dr. Henderson, Nevada USA

Findlay Honda Henderson CJ-Used Car Manager, Micheal Caberera (sp?) Sold a car to us, put it under contract, then sold the vehicle to another party! Really? Who does that! Henderson Nevada

*Author of original report: A real vets response

*Consumer Comment: Being a Veteran Has NOTHING To Do With This

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Horrible experience! My husband (a disable veteran by the way) and I went to go purchase a car the Tuesday before Thanksgiving. The dealer kept us there over 5-1/2 hrs doing the "dealer dance" and coming up with a good price. We went into financing signed ALL the contracts agreements and were ready to leave and the last minute they said we had to take our trade in, because I could not prove my income that late at night ( it was now 10:30pm!). OK not happy, but I understood as my income comes from rental properties and I just don't carry my taxes, rent rolls, leases and bank statements in my back pocket). We ( the car manager, car salesman, finance guy and my husband and I) all agreed we would come back Monday to provide them with whatever they needed, in addition, I was to check with the credit unions to see if they had a better rate then what they were providing. So Monday we returned I checked with the credit unions ( they were slightly higher), then called the dealership. I left messages for the used car manager, the salesman, the finance guy and in the general mail box with NO return call. SO Tuesday we started again with the calls. I finally got another salesman on the phone who after several" ums and ahhs" and "not sure what is going on", finally admitted they sold my car that was under contract... say what? The true sorry gets worse from there. I finally got a call from the salesman Micheal Cabreara who then started yelling at me as if I did something wrong! He said I could not prove income. This is not really true as my income is verifiable, just a little difficult to do at 10:30 at night and no one wanted to take another hour and a half that evening for me to go home, gather the appropriate info, that is why we wrote the agreement and were all on the same page that evening. After taking the abuse from the salesman, about 1/2 hour later I get a call from a guy who says he is the used car sales manager applogizing for what happened and said " everthing happend for a reason, we will find you a better deal, I have over 28 dealerships I will find a better deal for you". I asked when I should hear from him and he said the afternoon and again in the morning. No call happened that Tuesday evening, but I did get a call in the morning Monday from the used car sales manager CJ who said he did not know what was going on as he had been off for 2 days. WOW! evidently there are a lot of games being played over there. So after a short call with him I get another call from the salesman Micheal, who again started acting like I had dome something wrong and we now shifted from "your could not prove income" to "you were going to get your own financing"(which this was only a option), My question to him was I could get it, but how am I supposed to get financing on a car you already gave/sold to someone else? He could not provide an answer, but tried to redirect asking again about getting financing. So next was another call from CJ the used car sales manager, Who got me prior to going into an appointment, said he would call back and I have yet to hear from him after 5 additional days! Way to treat a Vet Findlay! I would be very, very cautious of doing ANY business with these people as they appear to be scammers and game players and in the end, they will screw you and think nothing of their actions. I have one last comment as Findlay kept asking me if I got financing, the answer is no...cash and guess where we are taking it?


This report was posted on Ripoff Report on 12/11/2013 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Findlay-Honda-Henderson/Henderson-Nevada-89014/Findlay-Honda-Henderson-CJ-Used-Car-Manager-Micheal-Caberera-sp-Sold-a-car-to-us-put-1106182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

A real vets response

AUTHOR: 123angry - ()

Being a Vet does have just a little to do with this, as without those fighting for our country and freedoms, we would not be afforded luxuries we have including opperating a business, That being said, I agree and not really the point of this report, just felt like throwing it in there because part of income varification ignored by Findlay was the disable vet income we recieve monthly. The real violation is in customer service. It absolutely should not take 5 and 1/2 hrs. Lets add to the games of Findlay not previously reported as I had breifly been in the day before for a test drive. Told the salesman what my numbers needed to be. Showed him their internet price and simply stated if you can make those numbers work call me and we will come in. Got the call, he started with a number higher then the number on the vehicle and over 4, grand off the numbers he was given. Why bother to call me in the first place. When we pointed out the internet price again it took 45 min for them to figutre it out and start working with the numbers on the internet. Then more time wasted as the trade in appraiser said the lifters were going out in my car ( funny thing was I just left the dealership 2 days ago with a full bumper to buymper warranty look over. You think they would not want the money from the warranty company if the lifters wer going? Really, the games just kept going they would come up with bull like that and I would come right back at them with the real facts like the warranty I had was transferable and if they really felt there was an issue they cold take right to the dealer, get a rental and they would fix it with 0 deductable. Do you want more exsamples of there bad behavior? I can provide, but enough is enough this was not a good experience through NO fault of my own andthe public needs to know as they are not even respectable enough to say they messed up and appologize.

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#2 Consumer Comment

Being a Veteran Has NOTHING To Do With This

AUTHOR: Jim - ()

...so don't play the Vet card to gain sympathy.  Before you could provide proof of income, they sold the car.  The contract is not valid if financing fails.  Without proof of income, it falls thru.  You left with your trade in.  How were you harmed?  But interestingly enough, despite all your whining about how bad you think they were, you kept playing along with them!  Also, it doesn't take almost SIX HOURS to buy a car!  You gave them the message you were game. 

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