Fine Art America Not paid for 3 months of sellling art products and no customer service provided for artists Santa Monica California

I am an artist who signed up for selling her work on Fine Arts America over three months ago.  I have sold 7 products since I started.  The company claims to pay the artist after the 15th of the month.  To date, I have not received one dime of payment.

Equally as upsetting is the fact that Fine Arts America refuses to give their artists customer service.  When you call their number 312-238-9009, you are told that the number is only for buyers.  You are further told that your only recourse is to go to their site and send a drop down type email to them to tell them of your issue.  I have tried that three times, to no avail.

I finally asked a sales rep. at that number to transfer me to his supervisor if he could not connect me with someone at headquarters to resolve my issue.  Finally, after a long wait, they connected me to a voice mail, that even they said, only goes to voice mail, to leave my number and complaint.

I am so frustrated at this shoddy service.  Fine Arts America takes a huge commission, so there is no need to rip off the artists. I noticed that the Better Business Bueau does not endorse this company...all too late, I fear.