• Report: #904204

Complaint Review: finestcigars.com www.finest cuban cigars.com sell fake cuban cigars online

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  • Submitted: Thu, June 28, 2012
  • Updated: Thu, January 17, 2013

  • Reported By: Real deal — Miami Nationwide United States of America
finestcigars.com www.finest cuban cigars.com sell fake cuban cigars online
Internet United States of America

finestcigars.com www.finest cuban cigars.com sell fake cuban cigars online finestcigars.com www.finestcigars.com sell fael cuban cigars online Switzerland, Internet

*Consumer Comment: Finestcigars.com

*Consumer Comment: www.finestcubancigars.com is legit

*Consumer Comment: Misprint in your post title

*Author of original report: Wrong website! Please read

*REBUTTAL Owner of company: finestcigar. com. Is legitimate dealer

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This is one of several Cuban cigar websites that are operating online. They are actually SELLING FAKE Cuban cigars and here are my reasons why:

* Cheap prices compared to legit dealers and added discounts * Do not carry cigars packaged in tubes or 3 & 5 packs * No selection of Cigarillo sizes * Offer Limitada Edicions from 2001 -2006 which are non-existent or underpriced * Never have in stock any smaller gauge sizes or brands such as Quintero, La Flor de Cano, Fonseca and Jose L. Piedra. WHY? Because these are cheaper brands and its not worth counterfieting. * They warehouse is located in Costa Rica * They ship stripped cigars and then say they sent the boxes and rings but got seized if a US customer. You actually received Costa Rican cigars.

If you have fallen victim to this online fraud please e-mail support@klikandpay.com as I disputed the charge and had a hard time getting a refund. K&P support them with payment processing.

They also dont mention a return policy and it would have cost just as much as the order to return.

I have been buying from most online vendors and these are the websites I have discovered so far and all connected to this Costa Rica warehouse but use fictitious address like Spain,Switzerland,Cypress and so on to lure you into the con. I called the numbers and also e-mailed pretending to be a wholesaler interested in there product and got the same price list LOWER than that from an official Habanos dealer.

Here are a ones I have busted: www.solocigars.com www.royalhabanos.com www.truecubancigars.com

www.habanostore.com www.bigsmokersonline.com www.finestcigars.com www.cubancigarlounge.com www.habanoscr.com

***COMPARE ALL THE WEBSITES ABOVE AND YOU WILL NOTICE SAME INVENTORY AND SAME LAYOUT AND SUPER DEALS**

Read there a couple of FAQ below

Are cigars ship with their Original Boxes and Rings?

Yes, indeed. We DO NOT remove original rings and all cigars are ship in Original Boxes. We are in continuos pursuit to keep our cigars fresh and in perfect conditions. We have packaging standard procedures in which we include special seals and wrapping in order to conserve freshness and prevent damage. *** For USA customers we ship cigars and original box with rings SEPARATELY. We can not deliver cigars in original boxes to any U.S. address.

What payment methods do you accept?

We accept VISA, MASTER CARD, JCB and AMERICAN EXPERSS ( AMEX ). For security reasons and customers confidence, we DO NOT keep in records credit card information. Every order paid using this method will be procesed as a very first transaction in regards credit card information. Orders can be placed online, or thru our sales agents calling to our toll free # 800-417-0581 or email: info@finestcubans.com

THERE ARE MANY VENDORS ONLINE SELLING AUTHENTIC CUBAN CIGARS - JUST STAY CLEAR OF THEM!

This report was posted on Ripoff Report on 06/28/2012 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/finestcigarscom-wwwfinest-cuban-cigarscom-sell-fake-cuban-cigars-online/internet/finestcigarscom-wwwfinest-cuban-cigarscom-sell-fake-cuban-cigars-online-finestcigars-904204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Finestcigars.com

AUTHOR: luca_cigars - ()

Hello there,

I want to witness that Finestcigars.com definitely sells on-line fake cigars. I bought in 2 different orders:

Order #1: 1 box of 25 Montecristo Petit Edmundo

Order #2: 1 box of 25 Cohiba Robustos & 1 box of 15 Cohiba Esplendidos.

I paid with credit card in order #1, and by bank transfer (to a Latvian society with account in a bank in Cyprus) for order #2. Boxes came from Costa Rica. All these cigars were fake. I can assure it cause I have the original to directly compare with. Prices were very attractive for both orders; they call you from Costa Rica many times to offer you more boxes with special discount. Cigars are well made and Montecristo were not bad too, Cohoba are much worse, probably made with domenican tobacco (what I call typical "chestnut tannin" taste).

Ultimately: you get what you pay. Only do not expect original cigars not to have unpleasent surprises.

I attach an image of Cohiba robustos: one is original the other fake. Which one I let you guess.

Bye

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#2 Consumer Comment

www.finestcubancigars.com is legit

AUTHOR: PDLONG - ()

I am an overseas customer of www.finestcubancigars.com and can testify they are legit. I have never received fake cigars from them ever! Sometimes they send me dried out cigars which I need to re-humidify and other times they send me cigars that have no draw meaning I need to throw most of them in the trash, but certainly they are not fake. I would say 90% of the cigars they send are great smokes and 10% go straight into the trash mostly due to lack of draw.

It is common for long-leaf filled cigars i.e. most high-end cubans, to sometimes have a lack of draw due to bad storage and care. Cigars that use short-filler i.e. machine rolled cigars, do not have this problem but then short filler is commonly blended with cheap tobacco.

 

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#3 Consumer Comment

Misprint in your post title

AUTHOR: baking soda - (United States of America)

I see there was a mistake in the title of your post, which states "finestcigars.com www.finestcubancigars.com sell fake cuban cigars online. " I think you might want to remove www.finestcubancigars.com from the title of your post. Sorry for inconvenient I thought you were referring to www.finestcubancigars.com again you might want to change your title.
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#4 Author of original report

Wrong website! Please read

AUTHOR: Real deal - (United States of America)

You are referring to www.finestcubancigars.com who are authorized Habanos SA dealers and sell authentic Cuban cigars. 

If you read my post and title properly I am speaking of www.finestcigars.com who sell fakes as they have many brands that have also been discontinued but they have no idea what really goes on the real Habanos world now do they! 
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#5 REBUTTAL Owner of company

finestcigar. com. Is legitimate dealer

AUTHOR: baking soda - (United States of America)

I started purchasing cigars from www.finestcubancigar.com july 2012. I purchased 1 diplomatico no. 2 and 1 bolivar belicoso fino , l actually had my doubts about the company. So I asked some of my facebook friends of cigar smokers of new york, how to determine a fake cuban cigar. Friend after friend said the best way to tell a fake is to smoke it.

So I smoked the diplomaticos and this cigar had this sweet creamy unbelievably great taste. That was my first cuban cigar. You can't say a cigar is fake just by appearance cuban cigars have a truly distinctive taste that can't be reproduced the taste is how you tell a fake.

I am on a very limited budget so I can't afford cohibas and some other pricey cuban cigars, however I can afford Quintero $3 a stick and $69 a box of 25, jose l. Piedra $3 a stick and $55 a box of 25 which comes in 5 packs of 5, in original packaging with ring or bands and official seal of cuba on each and every pack serial number remove but u and see clearly the ink marks left and holographic seal on rightside.

They also sell fonseca and some other machine made inexpensive cigars, cobihas, h.upmann and a few other brands in tubes. In corona sizes i purchased h. Upmann regalias and partagas regal. This is just my experience with www.finestcubancigar.com the true judge of a Cuban cigar is the taste non cuban tobacco can't replicate the flavor of the Cubans.
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