- Report: #1137807
Report - Rebuttal - Arbitrate
Complaint Review: fingerhut
fingerhutSaint Cloud , Minnesota USA
fingerhut fingerhut is on a late fee spending spree!! Saint Cloud Minnesota
*Consumer Comment: Payment Arrangements...
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i opened a fingerhut acct last year (2013) i ordered some items ie: bathroom set. the quality was rather cheap, far different from the pics in the catalog. my min payment was decent at the time 13.99$ a month. of course i did order more products...... what ever!! here lies the problem my credit limit was raised during christmas!! by that time my bal was over 700$. i set up a payment plan. at that time my min payment was 47$ a month. i spoke with customer service to make sure my acct was up to date. also set up a payment plan where money would be taken out of my checking acct. i told customer service just round it off to 50$ a month!! the next statement i got had an late fee for 35$!! i spoke with customer service explaing my acct was up to date, and i set up a payment plan. naturally the person had no reccolection of that. do we sense a communication break down?? after expaining everthing twice they wavied the late fee!! figure everything was all set?? but wait theres more!!! i just recieved my statement for march 2014. guess what another late fee!!! 35$ i spoke w/ customer service how can this be?? the woman was rude and uncaring. i got no were w/ her!! by right i belive its illegal to charge a late fee after a payment plan has been set up. i filed a complaint to the bbb. im waiting to here back from them. i would advise that you dont use fingerhut for online shopping. walmart would be an alternate choice. thank you!!
This report was posted on Ripoff Report on 04/10/2014 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/fingerhut/Saint-Cloud-Minnesota/fingerhut-fingerhut-is-on-a-late-fee-spending-spree-Saint-Cloud-Minnesota-1137807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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