fiorvano jewels/ sears i was sears website and took survey that said i would get free gift. only had to pay shipping charge they sent me cheap necklaces and is now charging my account 98 dollars and if i can not cancel acco Internet, Michigan

i was on sears website and was ask to take survey and i would get free gift. i did and picked necklace they said all i had to pay for was shipping. if i didnt like necklace i could cancel within 14 days, i have been hung up on, transfered too many people and still have not been able to cancel account. they have taken out 98 dollars out of my account, if i dont get it canceled they will be taking out 48 dollars out of my account every month. but i can not get any help from them to cancel account.