- Report: #1113897
Report - Rebuttal - Arbitrate
Complaint Review: Fire Store Online
Fire Store Online1510 Industrial Drive New Smyrna Beach, Florida USA
Fire Store Online, Duty Wear Online, NSB Clothing Company, Officer Store Online Refuses to give refund for a product they never shipped New Smyrna Beach Florida
*Author of original report: Full email transcript with phone call dates from Verizon
*REBUTTAL Owner of company: The truth and facts about this situation
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On December 11th, 2013, I placed an order with this company for 1 pair of boots, 2 EMS shirts, and 2 pairs of EMS pants. On December 13th, I receieved a phone call saying that they only have 1 of the EMS shirts I requested and they haven't carried the boots I ordered in "months". I was informed that I needed to pay to upgrade my second shirt to a different company's shirt that looked the same and look at their website to decide on different boots. Once I made my decision, I could call them back and continue with my order. I told them to just ship the 1 shirt that they did have in stock for me and issue me a refund for the other shirt and my pair of boots. The "customer service" representative kept telling me to look at the website and decide on different boots. I told him repeatedly that they did not have any other boots I was interested in and I wanted my money back. He eventually agreed to issue the refund and would even give me a free upgrade on my shirts.
On December 26th, I still had not received my refund for the $92.88 that these boots had cost me. I called the company again. I was told there were no notes in the system for a refund for the boots and then asked if I had made a selection on different boots. I told him I absolutely did NOT want any other boots from that company and I just want my refund for what I paid for, that they advertised they sell, but have long since discontinued. I asked when I would see the refund on my credit card. He simply told me "some time after the New Year". He then said he would submit it to their accounting department and I would receive an email and phone call the next day confirming the refund. I did not receive any communications from the company.
On January 6th, 2014, I still had yet to receive my refund. I called the company again. They told me they couldn't answer any of my questions and everything would be forwarded to the accounting department, but they were already gone for the day. He assured me the accounting department would call me the following day to answer all of my questions and process my full refund for the $92.88.
January 7th came and went with no communication from the company. I called yet again on January 8th (today) to find out where my refund was. I was told by the customer service representative that they CANNOT issue me a refund to my credit card and that I "should" receive a check in the mail "sometime next week".
This report was posted on Ripoff Report on 01/08/2014 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fire-Store-Online/New-Smyrna-Beach-Florida-32168/Fire-Store-Online-Duty-Wear-Online-NSB-Clothing-Company-Officer-Store-Online-Refuses-t-1113897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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