First off, I'd like to say that while there is a margin of a possibility that Firestone is not responsible, neither myself or my dad can come to a reasonable explanation but that Firestone is indeed responsible.
On July 3rd, my father took his car into the Firestone center to get an oil change and tire rotation. As usual and at no surprise, the oil leaked all over our driveway as soon as it was parked. This is a common occurrence and not the point of this report. What is though, is that they gave us a supposed "courtesy maintenance check" with a ludicrous summary of what was wrong with the car which included a $25 light bulb change/installation (the light is fine and has not have any problems--ever). They tried to sell us on getting the transmission fuel checked and etc (all pertaining to the transmission which is a mere 2 years old) making the statement approximately $2000+.
The most outstanding part of this last visit is the behavior of the maintenance worker(s) who had the audacity to steal from my father. The car was taken for just an oil change and tire rotation, mind you. There is absolutely no reason whatsoever for a technician to look and rummage through a closed glovebox, am I correct? My father sweats easily and keeps a small hand towel on the passenger seat and after visiting the Firestone center, we noticed that the towel was missing. Thinking that it had gone into the wash, we thought nothing of it at the time. My father travels in that car from Oklahoma to Missouri for work and if you've traveled through Kansas, you may know that there is a toll booth on I-35. My father kept his toll money in his glovebox for easy access and without any reason for anyone to open a glovebox, did not think to remove the $15 in bills and change in there.
Low and behold, on the 5th, my father pulled up to the toll booth in Kansas, opened the glovebox to only discover that the missing towel had ended up in the glovebox and the money (the $15 in bills and an unknown amount of quarters) gone.
Now, as I first mentioned, it may be possible that someone else took the money, but there is really no chance of that occurring. Here's why:
1. The money is in a closed glovebox and no one but my father knew that the money was in there,
2. The car, when not occupied is always locked because I have this habit of actively having to hear the car lock before I will leave it,
3. The car had been parked directly in front of our house in plain sight of our front windows and front door which remain open throughout the entire day,
4. Being the day before a holiday, just about my entire street had been gone for vacation, and finally,
5. Before going to the Firestone, my dad assures that the money was in there having seen it with his own eyes before taking the car to the shop.
I'm completely shocked and just upset that someone would rummage through another person's personal belongings, but more upset that a technician who is getting paid, would steal from a customer. This store was a mess to begin with just from their shoddy oil changes and their faked suggestions for repairs... but this burglary really takes the cake. My dad called them about it, but alas, without a lot of hard proof and with him being in another state, the manager would only puss out by saying that in these cases where property was stolen, they would only offer free oil changes. What's the point in getting a free oil change if the customer not only has had many experiences with the oil leaking after visiting their shop, but then to return after already being robbed?
Truth be told, some fault lies in my father's judgment for even considering returning to a hack of a shop, but also for leaving money in the car in the first place. Firestone workers can't be trusted for their honesty, ethics, or morals. You steal from people who trust you with their property, you claim that there are things wrong with the car when they're perfectly fine, and you try way too hard to weasel every penny out of your customers. I hope that someone, anyone reads this and remembers the lesson in this report in the future. If you take your car to the shop, get everything out of it especially any papers or belongings you don't want them to steal and most importantly, take your car to a shop that won't try so hard to rack up hundreds of dollars of charges only to perform shoddy work.
Oklahoma City, Oklahoma
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