- Report: #1118017
Report - Rebuttal - Arbitrate
Complaint Review: Firestone complete auto care
Firestone complete auto care731 e union hills dr phoenix, az 85024 phoenix, Arizona USA
Firestone complete auto care Firestone put a bad part in my car!!!!!!! I HAD TO REPLACE MY WHOLE ENGINE! phoenix Arizona
*Author of original report: To answer your questions
*UPDATE Employee: corporate response
*Consumer Comment: A few comments...
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On January 1st 2014 My car overheated on my way to work, I searched on my phone for the closest repair shop and that was Firestone complete auto care on union hills. I brought my car in at 11:12am they told me they would not be able to look at my vehicle till the next day January 2nd. On January 2nd a gentlemen called me from firestone and told me that they looked at my vehicle and did a block test, Everything came back perfect but they did notice that my cooling housing was cracked and that’s why my vehicle was overheating. He told me I needed to replace the whole cooling housing, radiator cap and both thermostats he quoted me at $540.58 I told him do whatever it takes to make my vehicle not over heat again. I picked up my vehicle at 5:31pm on January 2nd everything seemed perfect. I drove home which is not even a couple miles up the street .
The next few days I was off of work so I did little to no driving. Then on the 6th of January I was exiting the highway and noticed my vehicle was starting to overheat!!!! I immediately pulled over and shut off my car, I then called Firestone and told them my car overheated what the heck? The gentlemen on the phone tells me “oh it must be your head gasket then” I then told him I would bring it in first thing in the morning because I was very close to home. I allowed my vehicle to cool for atleast 20 mins with the hood open before I drove home. I dropped my vehicle off on the 7th of January, Firestone called me back later that afternoon and told me they did another block test and it failed so they said it was my head gasket. I go to pick up my vehicle and the gentlemen quoted me 1600.00 to fix the head gasket. I told him I needed to talk it over with my other half, so I drove home which was a couple miles from the shop. I call firestone later that day to try to schedule a day to drop off my car to get it repaired the gentlemen on the phone then tells me well our tech doesn’t feel comfortable doing the repair! Which upset me because he was comfortable enough to touch my vehicle in the first place? So I finally found a repair shop qualified enough to look at my vehicle, I had my vehicle towed there because it was pretty far from my house. It was dropped off on the 10th of January. They called me later on that day to update me on my vehicle, They said my head gasket was bad and that they wanted to continue to look feather into my engine.
They finally call me back on the 13th of January and tell me that my head cylinder was cracked as well and that they noticed my cooling housing was leaking! I immediately went down to the shop to look at my vehicle, sure enough the cooling housing was leaking which is funny because that’s what I paid firestone to repair! I asked the mechanic if I could take the part for proof that firestone put a bad part in my vehicle. He of course let me take the part, I called several other mechanics to get an insight as to why my head gasket blew and after speaking with several different people and doing research on how the cooling housing effects my engine I found that since they improperly replaced my cooling housing that caused my vehicle to overheat. My vehicle tested perfectly fine before firestone did the repair! (INCLUDING MY HEAD GASKET). If firestone would have tested the part before putting it in my vehicle my car would have not overheated again, head gaskets don’t just go back there is a root cause. I called the service manager at firestone on the 13th of January and explained to him what I found out, He offered to refund me for the $540.58 I told him that was fine which just goes to show that this company was in wrong and broke my vehicle! I posted my complaint on pissedconsumers.com on January 14th and a gentleman by the name of tom from firestone corporate asked if I could contact him in re guards to this matter. I told him this whole store he told me he was going to address this with his regional management. Then he said he was trying to locate my invoice number I sent that to him again on the 16th of January. He emails me back on January 17th with a case number 2049751 and said someone would contact me within 24 to 48 hours. On the 19th the service manager chuck from frirestone calls me and I explain the whole thing over again he tells me they want to send out an inspector and had no interest in really assisting me with this matter.
I then called the repair shop where my vehicle is, I told them that firestone wanted to send someone out they said that was fine but my engine is completely in piece because they are repairing my vehicle. I then email tom tell him that I have no interest in speaking with the service manager and that I would like someone from corporate to contact me because my vehicle is going to be finished this weekend. Tom emailed me back on the 20th telling me that an inspector has to come out to look at my vehicle(which is fine!) and that the mechanic should document his findings which is fine that’s what an invoice is for. I TOLD THIS PEOPLE SERVEAL TIMES I HAVE TO PART which I can bring back to the mechanic. It is now the 23rd of January and no one has contacted me or attempted to I am becoming very upset in re guards to this issue and would it resolved. I have had a rental car for over a week which is costing me $600.00 out of pocket! And they total repair for my engine if 3,200-3,800.00 I pick up my vehicle on the 25th of January! I am asking that firestone pays for the repair to my engine + the $540.58 they charged me on the 2nd of January + My rental car and towing. I have all of my receipts, Invoices, Call records and copies of the emails from tom at firestone corporate. I would like to be contacted as soon as possible before I seek legal assistance.
This report was posted on Ripoff Report on 01/23/2014 07:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone-complete-auto-care/phoenix-Arizona-85024/Firestone-complete-auto-care-Firestone-put-a-bad-part-in-my-car-I-HAD-TO-REPLACE-M-1118017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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