- Report: #1135821
Report - Rebuttal - Arbitrate
Complaint Review: Firestone
Firestone3733 S Bristol St Santa Ana, California USA
Firestone mechanic auto care ripoff Santa Ana California
*UPDATE Employee: Corporate Response
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I took my car to this place because the engine light was on and I needed repairs in order to pass a smog check. They told me what needed to be done, they replaced the part, and I paid nearly $1,000 for it. Then, just a few weeks later, the engine light came on again. I took it back to them and they said another part needed to be replaced. But I knew that I had just replaced that particular part a few months ago with a different mechanic. So I no longer trusted these guys and did not want them making any further repairs. But I demanded a full refund for the work that was done. They said the work had been done, so they refused to issue a refund at all.
If their evaluation or assessment was wrong and they replaced the wrong part, then I should not have had to pay for it. I came to them to have a specific problem fixed, and they failed to do so. Do not go to these guys!!
This report was posted on Ripoff Report on 04/02/2014 06:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone/Santa-Ana-California-92704/Firestone-mechanic-auto-care-ripoff-Santa-Ana-California-1135821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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