Complaint Review: FireStoreOnline.com - Edgewater Florida
- FireStoreOnline.com 210 Parktowne Blvd #8 Edgewater , Florida USA
- Phone: 386-409-8875
- Web: http://www.firestoreonline.com/
- Category: Clothing Stores
FireStoreOnline.com Terrible Customer Service. They are very disrespectful and accused me of lying about a simple item I wanted to swap. Edgewater Florida
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I ordered my annual clothing supply from FireStoreOnline.Com for the Fire Department. First a week or so before placed my order I was gathering my list of items needed. I called and asked how to size a belt sold by them and they reported to order the waist size. About a week later I placed my order of miscelaneous uniform items to inlcude a new belt. The belt i ordered at the waist size like I was told a week or so prior. Once I called the customer service representative guided me to the web page to submit a return form which would take from 24 to 48 hours for the company to respond to and authorize a return. So, before hanging up I asked if I would be responsible for shipping cost due to the company giving me bad information and he stated yes. I stated if I had made the wrong sizing choice on my own I would understand this but, since the company directed me into purchasing a wrong size belt because of their direction it should be replaced by the company. The customer sales rep stated he would have answered my call if i had called the day of the order and I would be on record and he cannot find a record of me calling. I stated I had called a week or so prior and not from the same number I was currently on. He then stated he would have remembered and asked what was the name of the customer service representatives name. I was taken back because I dont see a need to record or ask for customer service representatives names. I then stated he can settle my shipping issue or I will returne my entire order. He smirked over the phone and said i can do what i please. So if this is how customers are treated by this company they have lost a customer and i will tell all of my DOD buddies about this shady business.
This report was posted on Ripoff Report on 05/19/2016 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/firestoreonlinecom/edgewater-florida-32132/firestoreonlinecom-terrible-customer-service-they-are-very-disrespectful-and-accused-me-1306605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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