- Report: #1103227
Report - Rebuttal - Arbitrate
Complaint Review: First American Home Warranty
First American Home Warranty7833 haskell Avenue Van Nuys, California USA
First American Home Warranty First American Home Warranty Protection Plan What they don't tell you about First American Home Protection Van Nuys California
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My fisrt complaint is that First American advertise that they are a 24 hour 365 day a week company. I thought that meant that is I had need for a technician to service an appliance I could get the help I needed any day. What they didn't tell me was the 24hour 365 day service is only for a call center. It can take days or in my case months for service to be completed. for example, on August 24, 2013 I called First American (First Am.) Home Warranty to service my wall-oven Whirlpool model RDB305PDQ6, dishwasher and stove top range. I had guest coming for my daughter wedding Sept 21, 2013. Tech came out said oven control panel need to be replaced, dishwasher (DW) could not be fixed. Took the service fee and left. 2nd call to First Am. and asked for a provider that would try to fix my appliances,after about 7 days they sent AAR Appliance repair Team. [continued below]....
This report was posted on Ripoff Report on 11/30/2013 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Warranty-/Van-Nuys-California-91410/First-American-Home-Warranty-First-American-Home-Warranty-Protection-Plan-What-they-dont-1103227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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