First American Homebuyers Protection Corp. First American Homebuyers, failed to replace or repair our water heater that very clearly states on the contract, if they can not fix it they would either replace or repair they did neither, nor did they call back to let me know. Santa Rosa California

I first contacted First American Home Buyers Protection Corp. 07/12/16 to start up a new claim for our water heater that has been giving us trouble for several months.  Before I called I made sure the water heater would be covered under our contract.

Our contract clearly states it will  repair or replace the water heater.  Several days pasted and the contractor Presidio Plumbing finally send someone over to check our faucets take pictures of our showers while water running,  the symptoms of our water heater going out were cloudy, milky water, the water was clearly unregulated, always hot absolutely no cold water in our home.

The guy did all this, of course collected $65.00 service fee, told us he submitting it for replacement.  Now we waited anxiously for a call back for two weeks and nothing.  Finally I called and I was told it was declined by First American Home Buyers, cause it wasn't leaking yet.  Of course anyone would hit the roof by then.

We have faithfully paid our premiums automatically taken from our checking account 1st. of each month pmt. $61.00, now over $1220.00 into paying them they will not replace our water heater unless it has leaks.

Bottome line I strongly recommend anyone looking elsewhere before signing on with First  American Homebuyers Protection, I sure there has to be a decent home warranty company that will honor their contract.