- Report: #1048762
Report - Rebuttal - Arbitrate
Complaint Review: First Call Movers
First Call Movers2700 W. Cypress Creek Road, #A110 Fort Lauderdale, Florida USA
First Call Movers Deceptive & Rude Fort Lauderdale Florida
*Author of original report: More Misrepresentations . . . .No Surprise
*REBUTTAL Owner of company: Jennifer did not read her estimate agreement
*UPDATE EX-employee responds: That is business as usual
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Pleae beware of this company. They use deceptive practices and misrepresentation to secure your business and keep your money - regardless of the service that is provided, or in my case not provided. I thought that the sales represenatative and I had agreed on certain things like a move date and price. And, in fact, he enouraged me to expeditiously sign my contract electroinically while he waited on the line, so that I could secure my move date. He had sounded so thrilled when my move date was available. He encouraged me to make sure that my move date was correct in the contract. And, he spoke frequently of the services that "we" could provide: like packing, etc. . . . It was only after they had my deposit that I realized that First Call Movers are not movers. And well into my ordeal, before they smugly informed me that I didn't have a move date and that, as far as they were concerned, their only obligation was to find some moving company that would agree to move me BY that date - not ON that date or FOR that date. They took $1500.00 to make a phone call by April 3rd.
Movers did not show up to move me on the schedule and confirmed move date - day one; they had various inconsistent stories as to why this could not happen. They did not appear to move me on day two; they had various inconsistent storeis as to why this could not happen and their current location. They called me very late in the evening a swore into my voicemail as well. They swore at me the next morning too. And, after waiting several hours on day 3, I called and cancelled the move. The representative told me that my money would be refunded and I made other arrangements. Later that afternoon, a representative called to tell me my money would not be refunded.
I spoke on and off to representatives throughout these three days. They were rude - downright abusive at times. They were outraged by my concerns and complaints. And, without fail, there "go to" response was "read your contract". This is a calculating and deceptive company. It is not normal for a representatives' first repsone to any complaint to be "read your contract" and they universally repsond this way. They know they have agreed with you verbally to fundamental terms and they know that their contract does not reflect those fundamental terms. Their representative made a big show of confirming my move date - securing it; all the while knowing, they take no repsonsibility moving on that date. This is a company whose primary agenda appears to be to fleece consumers; I found no indication whatsoever that they intend to service them.
This report was posted on Ripoff Report on 05/06/2013 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-Call-Movers/Fort-Lauderdale-Florida-33309/First-Call-Movers-Deceptive-Rude-Fort-Lauderdale-Florida-1048762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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